Customer Success Manager
CurrentResponsibilities:• Optimized success rates, settlements, and contracts for 50% of the company's payments• Overseeing full customer life-cycle from on-boarding, adoption, analytics, expansion, and renewal• Responsible for managing and overseeing 28+ accounts of the Auto Components, Medical Device, and Building Material Manufacturing companies• Handling Customer/User expectations of around 10k+ Outsell Users (App+Web included)• Owned more than 100 production deployments with more than 99% success rate• Delivered customer reports which increased customer satisfaction 75%• Develop and execute customer success plans to help forecast renewals and churn• Keeping track of User adoption & sharing relevant Report Data with their management• Mailer Campaigns to users to increase adoption & usage of the app• Cooperated with superiors and colleagues to achieve goals.• Navigated large workloads with a sense of calm and superior organizational skills.• Collaborated on high-priority projects with tact and strong attention to detail.• Worked to remain technologically savvy.
