- Acting as the single point of contact for selected top-tier FI, GBM and CMB clients in middle east with local and regional cash management operations/requirements.- Acting as a client liaison and advocate, partnering with Sales, Relationship Management, Product Management, Implementations, and Operations to resolve daily cash management inquiries- Managing Tier 1 to 3 clients across full range of cash management products and services such as channels, payments and collections, corporate cards account services and liquidity solutions.- Detecting and deterring against financial crime and fraud and being vigilant to sanctions breaches

- Responsible for providing a high level of customer service by processing Trade and Receivables Finance transactions within the TAT- Minimizing operational risk by applying a high degree of attention and ensuring accuracy.- Good understanding of the Trade business and aware of AML andsanctions screening procedures

• Led a Team of 9 FTE's - team and performance management• Managing and controlling work distribution among workforce and ensuring the quality work and maximize the output• Prepare Report on daily basis and disseminate it to all the contract managers• Prepare Monthly KPI’s for the team and present it to Manager.• Co-ordinate with several contractors around the estate of HIA Airport for escalation on the resolution purpose • Provide Coaching and training on ERP applications.• Team management, Record all the faults received through calls and email.• Asset management or inventory management

• Supported UK clients for BT process.(Broadband troubleshoot)• Providing technical assistance with the internet troubleshoot• Solving customer query and guiding through right path• Providing assistance with the fault and follow-up of the fault solving• Assisting customers with Hardware and software problems via screen share• Prepare and maintain technical documentation and procedures

• Passenger Check-in / Flight controller• Special Handling of VIP/CIP Passengers / UM Handling.• Passenger Meet and Greet / Floor Assistance.• Baggage Handling in Arrivals / Load control• Raising PIR, DR, and DPR Etc.• Briefing the passenger about their baggage related queries• Post and Pre Flight of all Airlines• Excess baggage and Ticketing• Preparation of general declaration of departing flights