-Spearheaded end-to-end implementation of SaaS B2B fashion platform, working on project management, test management, Risk analysis, system integration, solution architecture, business process mapping and stakeholder management -Worked with various business stakeholders to translate complex business problems into future-proof solutions-Business process analysis and improvement -Led system integration planning and implementation for one of the biggest ERP implementations undertaken in the organisation -Worked on solution architecture design, system mapping, system enhancement, BAU planning for wholesale IT systems -Product owner for wholesale B2B system and ERP

Handling Student requests First point of contact for visitors and library users Managing daily library task Engage with different library team members and teams in delivering the best experience for students Communicate with students about library updates and regulations , solve their questions efficiently

As a Project Manager for Enactus, I led the Chance for Change project aimed at supporting refugees in Birmingham with employment opportunities, entrepreneurship skill development, and sustainable food consumption. ->Conducted detailed market research to identify opportunities and develop new project streams.->Analyzed refugee feedback and performance data to monitor service effectiveness and made recommendations for improvement.->Worked with multiple stakeholders to deploy project streams successfully.->Managed a team of individuals and organized team-building activities to ensure effective teamwork.->Engaged with clients and partner organizations to understand their requirements and developed innovative project streams through requirement analysis.->Set and monitored long-term and short-term goals to ensure team success.->Presented project outcomes and progress to various audiences.Key Achievements:->Developed an effective solution to help refugees and generate a circular economy through the Global Recipe Book, generating over 500 GBP in sales.->Won the Best-Improved Team award at the Enactus National competition in 2022.Skills:Project managementMarket researchTeam buildingTeam managementAnalytical thinkingMicrosoft ExcelMicrosoft PowerPointCommunicationPresentation skillsProfessional Development:->Attended various leadership-building events from Enactus to improve leadership skills.->Organized a recipe book launch event and workshops for refugees.->Attended career fairs to engage with stakeholders and promote the project.

Part of the Operations team for a cloud-based planning SaaS solution called IBP which facilitates the complete life cycle management from development engagement to design, production, and service of SAP’s Cloud solution Integrated Business Planning worked with multiple stakeholders in system administration and providing system availability within Service Level Agreement.Worked along with multiple teams, Analysed, and came up with innovative and cutting-edge solutions to deliver the best result for clients.Responsibilities/Initiatives in the Project:• IT service management – Effective change management , incident management and configuration management and release management to provide best service to Clients.• Change Management - Lifecycle Management of SAP customer Applications in the SAP cloud landscape.• DevOps – Hands on experience in update testing, Deployment, Monitoring and Plan for next updates.• Server Management – Application and DB server management using Linux, Windows Server management and SAP GUI.• HANA DB management – Manage DB performance using HANA DB studio .• Coordination with other support functions and teams to resolve the issues in a timely manner and within Service Level Agreement. Ensuring that all long running/burning topics are being addressed effectively.• Worked on customer incidents in SAP’s Customer Support Service portal, Service Now.• Performed quarterly Upgrades on IBP (S4/HANA) systems from 1908 to 2108• Working experience on SAP Cloud, GCP, Azure and Ali Cloud.• Experience in DB upsize and downsize activities.• Good experience in System provisioning & decommission.•Attend Client Calls •Documenting Root Cause Analysis and various client change management.

Worked with one of the major project teams at IBM India • Worked in the SAP Basis team supporting one of the major client portfolios in IBM • Communicate effectively with clients to understand their requirements and • Concerns and act on the same • Worked with colleagues and various teams to resolve customer incidents • Attending bridge calls and working efficiently with multiple system administration task • Analyse system performance and arrive at actionable insights to prevent system outage • Create RCA documentation and various system performance documentation and present it to different audiences including clients • Communicate effectively with clients and various teams within IBM