As a Senior Assistant Operations Manager at STARTEK, I leverage my CRM and team management skills to deliver customer service solutions for ecommerce, online payments, and telecom clients. I have over nine years of experience in the service delivery domain, working with leading global companies and managing diverse teams.My mission is to provide excellent customer satisfaction, increase retention, and generate revenue for my clients and company. I have successfully handled multiple projects, contracts, and accounts, exceeding the expectations and goals of both internal and external stakeholders.