 Managing team of Area managers, Managers NSO, Store Managers, Project team & Field Trainers. Acts as a liaison between company and Franchise for sales & quality assurance. Driving client service excellence and a culture of delighting clients.  Setting up Annual Operational plans for all stores & evaluates newly implemented sales plans. Ensuring high quality services, resulting in customer delight and optimum resource utilization Creating an action plan to address the ways of increasing profit and reducing losses. Communicating action plan by presenting it in the meeting to achieve better implementation. Conducting Business Analysis in order to identify the under performing areas of the business.  Constant monitoring and reviewing the business with all direct reports and prepare the GAP analysis and guide team to maintain the lines Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements. Making strategies by creating local promotional offers to help achieve sales targets. Ensure zero food safety deviations, 100% compliance in Food safety.  To ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures. Coach and mentor Area & store managers and team on driving high profitability and standards - with special focus on the non or low performing stores.  Create talent pipeline for managerial roles in stores. New product launch to maximize transactions & be ahead of competitions  Local and Social Marketing activity planning to ensure to reach out to each customers Local store branding and merchandise to create buzz & brand visibility  Analysis of Feedback to understand the customer needs  End to end Support to Franchise Business partners in term of Operations/HR formalities/ Marketing/ Legal compliance/ Indent and forecast/inventory management/P&L/Food cost/ New Location Finalization

 Managed the financial outcome (Profit & Loss) involving the cost of sales, cost of labour, cost of variables & marketing for all the restaurants. Gathered the trends and adopted ways to achieve the same keeping in mind the company’s target and aligning the team in accordance with the target. Prepared and presented a period business plan for Area. Ensured every Restaurant training plan & training execution.  Headed the activities like; Quality Check, Inventory Manage, Audits (Product Quality, Food Cost & Correct Inventories), Hiring, Training and Management of Restaurant Teams.  Maximized the business by implementing innovative LSM plans to generate Revenue.  Focussed more on People Management by enabling them to grow personally and professionally. Ensured operations excellence through smooth outlets operations & maintenance, systems & procedures, product, image building and general administration. Delivered excellent customer service through various Audits. Fixed new vendors for different products as per product norms. Ensured 100% franchise support and maintained good relation between brand & franchise

 Oversaw daily day today operation, the production of Food & Beverage and customer Services. Ensured proper marketing activity execution and skilled team to execute same Ensured strictly SOP adherence in every outlet  Oversaw inventory, wastage, Food cost and Forecasting  Hired new employees and provided the necessary training related to Standard Operation Procedure for Service, Pre Platting Foods, Garnishing & for Managers Management related Training, Companies Induction Training, etc. Reduced the wastage by 0.7% by introducing new inventory & forecasting system to control wastage. Minimized high profile guest complaints & Maximized employee retention increased by day to day training and through on Job Evaluation and Class Room Training Test Evaluation. Analysed overall productivity across sales, wastage, customer complaints, attendance and made efficiency recommendations Maintained proper coordination between store to support centre.  Reduced labour cost by cross training and team retention Started day part sale analyse and helped to improve business

1.  Handled multiple outlets and supported well in all segment. Ensured world class operation and made number outlet on national level. Worked to exceed sales and targets maximize profitability Fixed and ensured proper furcating and Indent  Worked to Ensured 100% SOP adherence. Oversaw the Training and Development Program for managers, new and existing members for the outlets under my responsibility. Initiated and delivered one-on-one training programs, by identifying training opportunities in conjunction with the Outlet Manager. To offered assistance to the Operations Manager & Area manager Ensured the efficient and profitable running stores. Ensured and promote guest satisfaction. Delivered on all Operational goals, focuses and KPI’s. Monitored and taken corrective action on food cost and COGS of individual outlets in my designated area to maximize profitability. Conducted spot checks (Register and Inventory). Performed regular OVRs (Outlet Visitation Report), providing feedback assistance and EARS action plans for improvement. Joining weekly meetings with the Operations Manager and monitor KPI’s. Ensured all legal obligations and responsibilities are met at all times regarding food safety and Hygiene.  Minimized customer complained by 85%. Enhanced Rider skills & efficiently drove delivery business with 22 Riders and ranked No 1 outlet in delivery Business.

Pizza Hut (India)Gamma Pizza Kraft Pvt. Ltd(C.Greens,Gurgaon) (Yum Restaurants International with Pizza Hut, Taco Bells, KFC, All American Food & Long John Silver is the world’s largest restaurant chain).From: Dec. 2011 to April. 2015Responsible for handling Customer Complaints & Queries.• Handled training for management and team to ensure that customer service is on the line with operation.• Set up and manage the operation at the store.• Ensure quality standard through supervision and training.• Insuring Customer’s satisfactions through personalize service.• Labor cost control and roistering.• Control on Food cost.• Entire Restaurant monthly P&L.

DOMINO’S (India)Domino’s Pizza (Sec-14) (Jubilant Food Works Ltd World)From: Jan. 2010 to Aug 2010Reporting: Store manager To offer assistance the Restaurant general Manager.• Handled training for management and team to ensure that customer service is on the line with operation.• Responsible for handling Customer Complaints & Queries.• Set up and manage the operation at the store.• Ensure quality standard through supervision and training.• Handling Inventory, Purchases & Vendor development.• Insuring Customer’s satisfactions through personalize service.• Control on Food cost.Media (1)This position has 1 media

Gamma Pizza Kraft Pvt. Ltd(C.Greens,Gurgaon) (Yum Restaurants International with Pizza Hut, Taco Bells, KFC, All American Food & Long John Silver is the world’s largest restaurant chain).From: Aug. 2008 to Dec-2009.• Reporting: Restaurant General Manager Responsible for handling Customer Complaints & Queries in the individual shift.• Efficiently handling a staff of 20 people to perfection.• Set up and manage the operation at the store.• Insuring Customer’s satisfactions through personalize service.• Handling delivery customer feedback system.• Labor cost control and roistering.• Control on Food cost.

Pizza Hut (India)(Yum Restaurants International with Pizza Hut, Taco Bells, KFC, All American Food & Long John Silver is the world’s largest restaurant chain) From: Nov 2005 to July2008• Reporting: Restaurant General Manager