Apr 2024 - Present
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Rakesh Singha Email & Phone Number
Senior Manager Operations | I lead and Execute Digital BPO Operation| End to End Customer Life Cycle Management| Profitability and Cost Optimization
at
Cogent E Services
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager Operations | I lead and Execute Digital BPO Operation| End to End Customer Life Cycle Management| Profitability and Cost Optimization
Location
Kalyan Dombivli, Maharashtra, India
Company size
Who is Rakesh Singha? Overview
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Quick answer
Rakesh Singha is listed as Senior Manager Operations | I lead and Execute Digital BPO Operation| End to End Customer Life Cycle Management| Profitability and Cost Optimization at Cogent E Services, a company with 1828 employees, based in Kalyan Dombivli, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Rakesh Singha.
Rakesh Singha previously worked as Senior Operations Manager at Cogent E Services and Operations Manager at Ayuda Solutions Pvt. Ltd.. Rakesh Singha holds Gradution from Bundelkhand University Jhansi.
Company email context
Email format at Cogent E Services
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Cogent E Services
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Profile bio
About Rakesh Singha
Customer Service✔Connect with me using: rakesh.ibm123@gmail.com or +91 7890048025Assistant Manager Operation Customer ServiceResult-driven management with 8 +years’ experience in call center management in high volume operations. Skilled as an internal consultant in analyzing existing operations and implementing the strategies, processes, and technologies to improve productivity and efficiency. Expert in facilitating change in the workforce to support organizational operating, financial and quality objectives. Strong P&L management cross-company strategic project management, information technology, human resources, and benchmark experience.Expertise in:• Customer Relations• Productivity / Process Improvement• Team Building / Development• Service Delivery• Inbound Process/outbound/Chat/Email• Telecom/Hospitality/e-commerce/Banking/Legal
Current workplace
Rakesh Singha's current company
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Cogent E Services
8 roles
Rakesh Singha work experience
A career timeline built from the work history available for this profile.
Jul 2022 - Mar 2023
Assistant Manager Operation
Assist Operations Manager in supervising daily operations of organization.Supervise operations team to ensure operational excellence and excellent customer services.Educate operations team on best practices, company policies and service excellence standards.Develop and maintain operational guidelines for staffs.Assist in interviewing, recruiting, training.
Oct 2021 - May 2022
Customer Service Team Lead
Cogent E Services Pvt Ltd
Jan 2021 - Oct 2021
Assistant Manager Operation
Assist Operations Manager in supervising daily operations of organization.Supervise operations team to ensure operational excellence and excellent customer services.Educate operations team on best practices, company policies and service excellence standards.Develop and maintain operational guidelines for staffs.Assist in interviewing, recruiting, training.
Mar 2019 - Jan 2021
Assistant Manager Plcement
Nov 2017 - Oct 2018
Team Lead
Concentrix Services India Private Limited
Feb 2015 - Jun 2017
Team Leader
Hinduja Global Solutions
Working as a Team leader
Jan 2011 - Jan 2015
Team & coworkers
Colleagues at Cogent E Services
Other employees you can reach at cogenteservices.com. View company contacts for 1828 employees →
AH
Afsha Hasan
Colleague at Cogent E Services
Meerut, Uttar Pradesh, India, India
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FC
Faizan Chodhary
Colleague at Cogent E Services
Delhi, India, India
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PD
Prathibha D
Colleague at Cogent E Services
Bengaluru, Karnataka, India, India
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MS
Muhammed Sharkavi
Colleague at Cogent E Services
Bengaluru, Karnataka, India, India
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PB
Pradeeep Bangera
Colleague at Cogent E Services
Bengaluru, Karnataka, India, India
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QB
Qhalandariya Bi
Colleague at Cogent E Services
Bengaluru, Karnataka, India, India
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MR
Mohammad Rehan
Colleague at Cogent E Services
Uttar Pradesh, India, India
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SK
Shubham Kumar
Colleague at Cogent E Services
India, India
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SJ
Sudha Jainar
Colleague at Cogent E Services
Shivamogga, Karnataka, India, India
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SG
Swati Goel
Colleague at Cogent E Services
Meerut, Uttar Pradesh, India, India
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Afsha Hasan
Colleague at Cogent E Services
Meerut, Uttar Pradesh, India, India
View →
FC
Faizan Chodhary
Colleague at Cogent E Services
Delhi, India, India
View →
PD
Prathibha D
Colleague at Cogent E Services
Bengaluru, Karnataka, India, India
View →
MS
Muhammed Sharkavi
Colleague at Cogent E Services
Bengaluru, Karnataka, India, India
View →
PB
Pradeeep Bangera
Colleague at Cogent E Services
Bengaluru, Karnataka, India, India
View →
QB
Qhalandariya Bi
Colleague at Cogent E Services
Bengaluru, Karnataka, India, India
View →
MR
Mohammad Rehan
Colleague at Cogent E Services
Uttar Pradesh, India, India
View →
SK
Shubham Kumar
Colleague at Cogent E Services
India, India
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SJ
Sudha Jainar
Colleague at Cogent E Services
Shivamogga, Karnataka, India, India
View →
SG
Swati Goel
Colleague at Cogent E Services
Meerut, Uttar Pradesh, India, India
View →
3 education records
Rakesh Singha education
Gradution
Bundelkhand University Jhansi
Bachelor Of Arts - Ba, 12Th
Gantar Bm High School
10Th
Memari Vidyasagar Smriti Vidyamandir
FAQ
Frequently asked questions about Rakesh Singha
Quick answers generated from the profile data available on this page.
What company does Rakesh Singha work for?
Rakesh Singha works for Cogent E Services.
What is Rakesh Singha's role at Cogent E Services?
Rakesh Singha is listed as Senior Manager Operations | I lead and Execute Digital BPO Operation| End to End Customer Life Cycle Management| Profitability and Cost Optimization at Cogent E Services.
Where is Rakesh Singha based?
Rakesh Singha is based in Kalyan Dombivli, Maharashtra, India while working with Cogent E Services.
What companies has Rakesh Singha worked for?
Rakesh Singha has worked for Cogent E Services, Ayuda Solutions Pvt. Ltd., Fastinfo, Cogent E Services Pvt Ltd, and Fusion Bpo Services.
Who are Rakesh Singha's colleagues at Cogent E Services?
Rakesh Singha's colleagues at Cogent E Services include Afsha Hasan, Faizan Chodhary, Prathibha D, Muhammed Sharkavi, and Pradeeep Bangera.
How can I contact Rakesh Singha?
You can use AeroLeads to view verified contact signals for Rakesh Singha at Cogent E Services, including work email, phone, and LinkedIn data when available.
What schools did Rakesh Singha attend?
Rakesh Singha holds Gradution from Bundelkhand University Jhansi.
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