Role - Governance & Control, Client Asset Safeguarding (CASS)• Provided strategic direction and oversight for the development of now products and services, resulting in increased customer satisfaction.• Control testing, RCSA & EBCA testing, Moderate to High Inherent Control testing reviews, Internal Audit, Breaches & Regulatory management.• Liaising with Compliance & Risk, Legal team to gather meeting material to present in CASS, GAS & CAP Forums.• Implementing procedures and controls to safeguard client assets, monitor for potential risks such as fraud or unauthorized trading, complying with regulatory requirements related to client asset custody and protection.• Delivering monthly & weekly meeting material for UK Governance forums.• Publishing reports to support UK regulatory & governance (CASS), adhering CASS rules to facilitate FCA norms.• Being part of Governance & Control team, I make sure all the policies are being adhered by the operations.• Regular stakeholder engagement to provide them daily/weekly reports for Escalations raised across the business, Reconciliation break report, Global Risk Review meeting material to discuss the risk incidents, KPI/KRIs, Compliance audit tracking items.• Automated reports with the help of Microsoft Power Automate, Power BI desktop, Power Apps.Initiatives & Accomplishments-• Designed 55 Power Automate workflows to automate the notification process to senior management for Escalation raised across the business.• Automated CASS high risk break report by connecting SharePoint with Power Automate functions.• Automated Risk Scorecard via Power BI Desktop app to present high level information to senior management.• Received highest number of spotlight awards across the teams under Global payment & Treasury Operations.

Role- Global Payment Controls & Settlement• Multi Currency SWIFT payment processing, validate all the required evidences received from different business-units across the region.• Due diligence checks to validate the right source of settlement instructions to get the payment out to the agent banks, funding & disbursement.• Liaising with counter parties & fraud ops team for further evidence requirements, if there are any discrepancies in client documentations.• Monitors EPS red flag exceptions for payments & release it based on the evidences provided by Business-Units to ensure no Currency cut-off is missed.• Make sure team is responding to the client queries & adhoc requests in a timely manner.• Kickback & recall of funds.• Monitors break occurred due to mismatch entries in Intellimatch accounts, Suspense account reconciliation.• Ensure fulfilling the requirements for further procedural training to my team to run the process in a smooth manner.• Timely updates the procedure documents, OJT, KRI, and TDABC.Initiatives & Accomplishments- • Spot award for minimizing financial risk on client money account for saving a duplicate payment of USD 4 billion.• Winner for Asia region in an event for best Innovative idea held by the Global managing Director of SSBO.• FTE efforts save for security payments.• Led the Stakeholder engagement program (Voice of Client).Project-To make the process more lean oriented and reduce manual efforts on payments, I drove a project where daily volume was saved by 7% decrease in queries for security and broker dealer payments.

Role- Application Production Support• SEPA Equens Application production support.• Solving end user queries regarding SEPA payments.• Monitoring batch processing jobs.• Provide support to end users for SWIFT & ISO 20022 message failure.

Role- Global Messaging & Embargo Filtering team (Transaction Screening)• Acting as a line of defense, sanction screening of AML checks for outgoing & incoming SWIFT messages.• Investigating payments as per Compliance/AML norms and timely escalation to Compliance team for further investigation.• Daily monitoring of exception queues & ensures all payments are released before currency cut-off.• Solution oriented for client queries related to MINT Gateway application, SWIFT networks and RMA.• Communicate with clients for SWIFT failed messages along with RCA and provide them solutions.• Updating bad guys check list in system as per AML guidelines, coordinating with Compliance team to process transactions against bad guy list.Role- Corporate Access Asia & Tactical Sales• Produce reports & Pitch-Books for “Non deal road show” pitch meetings to help corporate meet the investors by providing a full suite of consultative services to bring together Institutional Investors and corporate clients around the world.• Generate Shareholder Analysis presentations, do research for pitch material & liaise with multiple business counterparts for collating information.• Assist Corporate Access Asia team with administrative task for data analysis.