• SLA Tracking, Improvement management.• Co-ordinate with application/middleware/Network/Database teams to resolve the incident.• Act as a technical coordinator to understand and identify the issue and to define its preventive plan. Establish trend analyses by analyzing historical data to identify and eliminate root cause of potential incidents before they occur.• Check log on production server & escalate to concern person if any issue.(Dedupe/Cibil)• Ticket resolution & IT Production support.(Zoho Portal)• Support to stakeholders if any major incident happen in Org. via telephone\mail\ticket.• Check on Remote session if any issue reported to us regarding Application not working.• Troubleshooting Application/Network related issues.• Preparing RCA’s of high severity incidents. Prepare and submits RCA to client within agreed SLA . • Online DO DM portal – Resolving queries raised by Bajaj FOS• Blast Bulk SMS using SendsSmart.• Application Support (Finnone-CAS/Lending,Customer_Eye,Business Portals)• SalesForce- Field updation and correction issues of cases