Rakesh Vaidya Email and Phone Number

Helping Brands be “customer ready”, enhance experiences and drive sales at physical points of retail.Ubora by SharedReach is a versatile, tried and tested platform that helps brands by enabling, measuring and helping them consistently improve the overall quality of their in-store execution and engagement efforts.

At Environ Solar Pvt Ltd, a young Srei group promoted entity providing renewable energy solutions to the telecom industry through long term operational contracts for telecom towers and MSCs. I managed all business related activities of the company. I was instrumental in preparing the company’s business plan, for business development in line with planned growth and in optimizing delivery capabilities for enhanced efficiencies. I also spearheaded equity generation with targeted investors.

Took time off from corporate roles to invest in a large apple and pomegranate orchard in Kullu valley. As a step towards my interest in the renewable energy sector, identified and evaluated high potential small hydro projects (under 5MW) in Himachal Pradesh and negotiated such projects available for acquisition with funding provided by renewable energy funds.

Business Head – B2B (Mobile Services)I managed the pan India enterprise business where the key responsibilities included laying B2B business strategy, increasing revenue market share, improving customer satisfaction indices, driving data services growth as a percentage of ARPU. Was also instrumental in restructuring the B2B organization for optimum sales and delivery efficiency.Chief Operating Officer – International Calling Services (ICS)ICS provided online telecom solutions to the Indian diaspora in North America, UK and South East Asia. Though the 'Airtel Call Home' service, garnered major traffic market share in competition with global and domestic companies, through innovative marketing strategies, improving customer experience both in reliability and quality of service, and improved front end applications. The portfolio also included heading the international roaming business and the launch of ‘Airtel World SIM’ cards for international travellers.

TeleTech India (A JV of Bharti Enterprises & TeleTech Inc US) TeleTech is a leading global BPO company headquartered in Denver, US. As head of sales and business development, and working from India and US, I delivered large client acquisitions. As a significant strategic initiative, expanded to ME Asia through a partnership with Al-Faisaliah, one of the largest business groups in Saudi Arabia and led operations to set up call centres in Jeddah. I was a member of the management committee of the company.Vice President – Business DevelopmentBharti Infotrac (Feb'02 – July'03)Bharti Infotrac was a startup that merged with TeleTech in 2003 to form TeleTech India. I was one of the first three employees and as part of the managing committee was involved in establishing the strategic direction and core operational processes. I set up an office in Los Angeles and sales channels in the US, and signed up several strategic partners for client acquisitions.

CoFuture was established as an IT services and solutions JV of CPH of Australia (owned by the Packer family) with HFCL. As head of the healthcare SBU, I was responsible for overall strategy development, business management and growth for the healthcare SBU