Rakesh Shrestha Email & Phone Number

Dedicated and detail-oriented IT Support Specialist with a year of experience in providing excellent technical support to users. Proven track record in troubleshooting software and hardware issues, managing help desk tickets, resolving network problems, and delivering exceptional customer service. Proficient communication skills to interact with users to troubleshoot issues and provide guidance to solve the issues. Have thorough understanding of Microsoft 365, Azure, Windows, Windows Server, Virtualization and basic Networking.

Listed skills include Microsoft Office, Computer Literacy, Teamwork, Information Technology, and 14 others.

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  It Technician | Support Specialist

  Chandler Macleod

  Mar 2022 - Present - Australia

  • Experience with providing remote support with tools like RDP, TeamViewer, MS-Teams, Zoom. • Group policy objects (GPO), Active Directory Domain Service (AD DS), and Print server configuration. • Understanding of Azure AD, Azure VM, Storage accounts, MFA and Self-service password reset. • Microsoft 365, Exchange server and Shared mailbox delegation.• Skilled in troubleshooting issues related to Outlook, Team, OneDrive and SharePoint.• Proficient knowledge of Operating systems like Windows 8, 10, 11, Windows Server 2016, 2019 including hardware setup, installation and configuration as well as troubleshoot issues. • Knowledge of Freshdesk Ticketing System to log incidents and manage service requests.• Backup tools: Shadow Protect and Veeam.• Networking: DHCP, TCP/IP, DNS, and LAN/WAN connectivity. • Virtualization: VMware ESXI, Hyper-V.