Rakesh Kumar Email & Phone Number

As an IoT Operational Excellence Leader with over two decades of experience, I’ve consistently driven innovation and operational efficiency across global markets, leading the successful integration, onboarding and management of 280M+ IoT devices. I play a crucial role in ensuring the reliability, scalability, and efficiency of systems and services. My expertise includes Cloud service management, managing complex technical projects, Automation & Tooling, and Monitoring & Observation, production optimization to reduce cost. I have led efforts in Incident Management and troubleshooting, with experience in handling outages, incident response, root cause analysis, and remediation strategies.I have capability to lead, mentor, and build a high-performing SRE team. I have strong communication skills to work with software development, operations, and product teams to align goals, share knowledge, and solve cross-functional challenges. I have capability to make decisions under pressure, prioritize tasks effectively, and balance long-term reliability goals with immediate operational needs.My top achievements that highlights my skills include:- Architected various platform components, ensuring compliance with SLAs and maintaining a 99% satisfaction rate across multi-continent operations.- Managed and administered Observability tools including Splunk, Prometheus, appDynamics, ThousandEye, Grafana Cloud of 99.99% uptime.- Spearheaded the integration of services with ~49 mobility operators worldwide including AT&T, T- Mobile, Docomo.Please feel free to give me a shout if I could help you in any capacity.