• Worked with Product and Platform owners to facilitate prioritization of work in alignment with the business and supplier, defined and reported Key Performance Indicators to monitor process health and customer-facing service metrics. Implemented and oversaw response to demand.• Acted as the primary liaison contact for clients and suppliers regarding Information Security service delivery requirements, issues, changes, and performance. • Directed the activities and monitored the performance of the Information Technology staff in support of computer operations, operating systems, database administration, desktop/help desk support, telecommunications, data networks, and system security. It includes cross-training staff to provide consistent support.• Ensured the organization efficiently utilized IT resources, including personnel and equipment.• Oversaw all reports and documentation related to network and systems operations and participated in developing IT strategies in collaboration with the executive team.• Helped store and back up the data easily and provided software updates on-demand to perform seamless data storage and backup.• Implemented Network, Wi-Fi as per Accor standards, cloud technologies such as Oracle Opera PMS, Simphony 2, Neorcha E Reg, Staymyway BLE Door lock solution, Cloud DHCP, Cloud Print Server, Otrum IPTV, Airangel HSIA, as well as on Prem Solutions such as Honeywell GRMS, BMS, Ving card Door Lock, Oasys HRMS, Samsotech Passport scanner, etc.• Active team player for Accor Key Project. I am working towards helping properties implement the Accor Key project for interested Hotels

• Designed VMWARE and VEEAM with the Latest infrastructure. Upgraded Cisco Call Manager from Ver 4 to Ver 11.• Troubleshoot Cloud Replication and Optimization task issues, security policy, monitoring, and guidelines for Cloud Services.• Coordinated for VAT implementation for KSA Properties in the year 2018 for Opera cloud properties, as well as for Fortinet & Airangel implementation for Movenpick Hotel AL Khobar & Movenpick Beach Resort Al Khobar• Monitored and analyzed the effectiveness of IT systems and processes and made recommendations for improvement.

Previously Lebua New delhiCurrently heading the department as Assistant Manager IT under supervision of Unit Finance Controller & General Manager

Managing Hospility Softwares like Opera, Micros, Prolific, Alif.Responsible for Servor Backup and Network.

Previously Known as Crowne Plaza Delhi