Rakesh Bhavsar Email & Phone Number

Ocala, Florida, United States

R+L Global Logistics is a world-class provider of high quality domestic and international transportation and logistics services, with a reputation for offering the highest quality freight solutions and services to our customers across town or around the world.

Ocala, Florida, United States

Sales Consultant for Real Truck Parts and Accessories. Being the principal point of contact between Real Truck and its customers. Professionally assisting and ensuring both current and new customers, have the right products and services they are interested in and looking to purchase. Answering questions, providing knowledgeable information and features, to help provide product solutions for the customer and closing the Sale. Negotiating pricing and preparing Sales agreement. Collaborating with Sales Team throughout different departments. Identifying new, existing and past customers through lead generation and follow up on leads for Sales conversions.

Ocala, Fl

Providing hands-on technical leadership to the help desk team, performs troubleshooting, problem analysis and day-to-day management of LAN/WAN networks with a primary focus on Microsoft Infrastructure, Interactive Intelligence phone system and end user management. Directly responsible for the IT Help Desk ticketing queue management and Help Desk Team Performance. Helping Ansafone Contact Centers expand and improve it's technology backbone and PCI/HIPAA compliance programs. Essential job functions in Compliance Strategic Planning and Ongoing Activities. Works closely with (Internal): Director of IT, IT Help Desk, Executive Team, Remote Users and End Users. Interacts with (External): Telecom, hardware and software vendors along with technical consultants.

Providing support of the computer desktop environment by maintaining requirements, installing necessary hardware and software, resolving problems and satisfying the needs of the internal IT Helpdesk. Responsible for the internal support and administration of all internal pc's, servers and printers. Tasks include PC maintenance,updates, configurations and license tracking. Assigning users and computers to proper organizational units in Active Directory. Managing PC setup for new employees. Install, test and configure new workstations, modify configurations and software default settings. Create and build new user setup, create new users in Exchange Management Console and document work procedures. Maintain inventory of all equipment, handle all Return Authorizations and replacements, monitor, work and complete assigned tickets within the ticketing system and queue.

Ocala, Fl

Responsible for daily Systems Operation Management. Analyzed key metrics to measure product effectiveness. Troubleshot and resolved internet connectivity and general software and hardware issues. Identified product problems and strengths and collected data on the customer experience. Added user accounts, troubleshot issues with users and monitored usage of software applications. Collaborated with the global team to resolve IT support cases.

Ocala, Fl

Telephone Customer Service Representative. Answering Service Inbound/Outbound Message Taking and Dispatching. Instant Service ATG Click To Chat Management and Administrator, Live Click To Chat Instant Messenger Service and Support, Click To Chat Email Response Service and Support, and Click To Chat Trainer. Virtual Doorman Agent and Trainer. Win Partners Concierge Center Service and Support. Win Partners Concierge Center Trainer. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided cross training to newly employed staff members. Trained staff on how to improve customer interactions. Assisted with the development of the call center's operations, quality and training processes. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Properly directed inbound calls in phone queues to improve call flow.

Ocala, Fl

Commercial Audio, Video, and CCTV Customer Service, Sales & Support. Warehouse Shipping and Receiving. Fielded an average of 350 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 80 customer orders per day. Tracked down sources of special products and services to meet customers' special needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Negotiated bulk shipping discounts with contracted carriers. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Resolved service issues in a timely manner, including coordinating and processing returns. Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Followed proper selection procedures as established by the company. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Sold supplies, materials and products to installers and subcontractors.Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received.

Computer And Information Systems Security/Information Assurance

Gaming And Simulation B.A. Program

Currently Studying in the Gaming and Simulation Program.

Education record

Studied in the Computer Science Program.