Rakesh Dhillod Email & Phone Number

India

Hyderabad, Telangana, India

• Heading IDFC X Bucket “Call center and Field collection “high volume accounts in South India.
• Leading Team of 6 Direct professionals with over 500+ indirect reports.
• Responsible for having adequate manpower (Call center Manager, Regional Manager, State Head, and ground team) across region.
• Work with team to increase individual performance and set realistic improvement goals.
• Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance and development plans
• Manage the performance management process including goal setting and annual performance appraisals and provide necessary training for managers and employees

Hyderabad Area, India

• Responsibilities:
• Achieved performance goals on a consistent basis.
• Performed targeted collections on past du
• Responsible for handling SME – Corp Accounts receivable of South India.
• Manages all customer escalations related to credit, collections and Billing, determines root causes and presents policy enhancements to improve performance.
• Partner with Credit Control team and prevent delinquent & Defaulter customer.

Bangalore

• Responsible for Accounts receivable of Top Corporate companies of Karnataka.
• Supervise inquiry of credit risk in clients and providers and observe the collection of totals due to association and handle the daily activities of Collection teams
• Plan collection policies and processes and check its implementation
• Effectively manage collection efforts for invoices and chargebacks; manage overall DSO
• Follow up with the sales teams and Sr sales management as part of the escalation process regarding payments and discrepancy resolution

Mumbai, Maharashtra, India

• Responsible for Collection of Direct and Project Account.
• Closely managed monthly reconciliation schedules of all assigned accounts.
• Close watch on new orders and Credit HOLD for the Delinquent Customers
• Researched and resolved customer claims related to shortages, discount violations and returns.
• Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Master Of Business Administration (M.B.A.), Social Sciences, First Class

Complete MBA thru Distance Education and achieved 69%

Ssc, Science And Social

Completed SSC (10th STD)