Marigold provides a suite of MarTech B2B SaaS products and solutions for customer experiences, messaging and loyalty through various brands and companies worldwide. As the product leader for Marigold Grow (https://meetmarigold.com/solution/marigold-grow/), I work with cross functional teams to define and communicate the product vision and strategy, building and executing on the roadmap through product development, UX and engineering, ideating and delivering product innovations.I also support and enable sales, solutions consulting, product & customer marketing teams with product value, benefits, and feature evolution. A key part of my role is to promote the product internally and externally through webinars, forums and product collaterals. I strive to achieve product success through customer success, gathering feedback and conducting research to steer the product in the right direction for solving customer needs and meeting their aspirations.

RX Global (formerly Reed Exhibitions, part of RELX) is the world's leading events business, with almost 500 events in over 43 countries attended by millions of visitors every year. I was responsible for leading two core initiatives, registration and ecommerce, supported by two BAs, one UX designer and a remote cross-functional team:1) Ecommerce: Creating a global ecommerce solution from the ground up, using Magento for online store with products from salesforce, and integrated with Adyen for online payments. We also implemented accounting workflows and reporting, seamlessly integrating into RX's enterprise systems.2) Registration, Ticketing & Onsite: Building RX's global registration, badging and onsite capabilities, again from scratch, aimed at replacing local vendor solutions for running hundreds of shows globally. We created the registration and ticketing capability on RX's CMS, with matchmaking and recommendations, and an e-badge capability. We also created the badge manager app, onsite scanning app, and customer services app and successfully launched and completed registration, badging and onsite for trade shows in the US and UK.

Teletext Holidays provides package holidays to hundreds of thousands of UK and Ireland customers every year My work involved driving a product focussed culture, growing the product team and delivering bottom line results through product development. I hired, managed and coached PMs, analysts and designers across two locations. We built several new products and features, notably the mobile app with an impressive call to book conversion, and longhaul & multicentre high margin products. We iteratively improved the website UX and performance and reduced costs and errors through process automation.

My role grew with additional responsibility for Teletext Holidays post acquisition of Alpharooms by Truly Travel, the holding group for Teletext Holidays.. I worked across platform, data and consumer facing products, leading PMs and BAs across multiple locations.I also led a data science team leading and guiding implementation of machine learning models for price optimisation, segmentation and personalisation.

Alpharooms is an Online Travel Agency (OTA) providing hotel and holiday bookings to beach and city destinations. It grew rapidly in scale and headcount during this time, expanding from Sheffield to London.I worked with senior business stakeholders and commercial teams to identify product opportunities, creating and prioritising business cases, particularly focussed on enhancing acquisition, conversion and retention through paid and organic channels. I turned business cases and ideas into actionable projects and tasks, created specifications, process and journey flows, user stories and acceptance tests. I maintained the product backlog and executed on it leading remote scrum teams. I also managed supply and demand side relationships and integrations.Additionally, my responsibility was to optimise our revenue and profits, and ensuresmooth and secure payment processing. We integrated with Worldpay asanother PSP in addition to Paysafe, improved approvals rate and reducedfraud and chargebacks. We introduced paypal, apple pay and google pay asalternate payment methods. I also improved reporting and automated supplierpayables.I was also responsible for price optimisation and profit mximisation. Weintroduced deposit schemes, created a pricing rules engine, and implementeddiscounts and rewards.

Hotels4u.com, part of Thomas Cook group, is an online travel agent and the UK's largest wholesaler of hotel rooms with a turnover of nearly £400 millionI collaborated with the directors and senior business stakeholders to prioritise business cases, creating and maintaining the product roadmap and backlog. I produced detailed requirements and specs, ran sprints and managed release, supporting and guiding the scrum teams, taking decisions and resolving any impediments

I contributed to various roles including Design Lead, Onsite PM, and Solutions Architect. • Acted as the design lead for Proctive Online Cabin Upgrades generating over £10mn of revenue annually• Represented British Airways integrating loyalty programs of BA, AA and Iberia with Avios• Defined the requirements and managed delivery for a Crew Performance and Reward system for 10k crew• Identified services and interfaces for SoA refactor of entire BA.com architecture

Worked as a business analyst in BA Design Authority, writing and owning the requirements and epecifications, and supporting product development and delivery through offshore global development teams. Worked on several ba.com design and development projects, including the Proactive fixed price cabin upgrades, which generated additional revenue of £10mn+ pa Received Award of Excellence for innovation and problem solving

Created and enhanced innovative booking systems and marketplace platforms for travel agencies and airlines across multiple regions.

Established MindTree’s ASEAN outpost with a team of two, generating over USD 1mn in the first year. Conducted presales activities for entire ASEAN region, managed client relationships and provided IT consulting for Abacus, SMOE, and PSA Singapore.

Coded and produced technical designs for java based Ecommerce projects. Implemented Supply Chain Management (SCM) systems for Unilever.