Rakesh Gupta Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

Complete solutioning and relationship management of the acquired Cooperative bank partners & PSUs• Key accounts management for cooperative bank partners – doing governance meet & presentation to partner and management• Responsible for business strategic planning, manpower budgeting, financial budgeting, vendor management, MIS and management reporting• Undertaking automation projects, tech based initiatives & functional initiatives for all onboarded partners• Monitor, support… Show more Complete solutioning and relationship management of the acquired Cooperative bank partners & PSUs• Key accounts management for cooperative bank partners – doing governance meet & presentation to partner and management• Responsible for business strategic planning, manpower budgeting, financial budgeting, vendor management, MIS and management reporting• Undertaking automation projects, tech based initiatives & functional initiatives for all onboarded partners• Monitor, support and conduct reviews and feedback sessions with the teams to develop and implement strategic sales plan and achieving business volumes as projected• Replying to RFP and act as an SME in matters of product, sales process, technology, regulatory and process understanding to partners and be a single point of contact for the TPP & partner HO• Ensure channel adherence to compliance & regulatory norms• Work along with the acquisition team for support in getting the new cooperative bank partners on board Show less

Mumbai Area, India

• To groom, develop, and manage a high quality team for Service Recovery so as to ensure quality & timely response to the grievances and develop customer engagement • Address and resolve escalated complaints from Management, legal, IRDA etc.• Contribute to reduction in business leakages arising out of complaints, drive customer retention by periodic analysis on complaint trends• Drive process changes with various functions to reduce complaints of repetitive nature by identifying… Show more • To groom, develop, and manage a high quality team for Service Recovery so as to ensure quality & timely response to the grievances and develop customer engagement • Address and resolve escalated complaints from Management, legal, IRDA etc.• Contribute to reduction in business leakages arising out of complaints, drive customer retention by periodic analysis on complaint trends• Drive process changes with various functions to reduce complaints of repetitive nature by identifying, initiating & implementing cost effective process improvements within the function• Responsible for IRDAI regulatory compliance reporting on grievance redressal mechanism, PPC board pack for regulatory forums & website disclosures Show less

Mumbai Area, India

• Involved in set up of a new channel – Corporate Salary Relationship Management (CSRM) within HDFC bank to tap the salaried customer base at Corporate offices having their salary accounts with HDFC bank• Handled a team of 17 direct reportees across Central & Western Mumbai and Navi Mumbai• Responsible for managing relationships with the officials of bank partner branches and achieving the assigned sales targets• Conduct, drive & monitor various lead generation campaign and… Show more • Involved in set up of a new channel – Corporate Salary Relationship Management (CSRM) within HDFC bank to tap the salaried customer base at Corporate offices having their salary accounts with HDFC bank• Handled a team of 17 direct reportees across Central & Western Mumbai and Navi Mumbai• Responsible for managing relationships with the officials of bank partner branches and achieving the assigned sales targets• Conduct, drive & monitor various lead generation campaign and activities• Day to day activities of sales team management, sales process and training for both internal sales team & partners• Handling service queries/requests & renewal collection to meet persistency targets Show less

Mumbai Area, India

MBA Summer Intern at DRAFT FCB ULKA, Mumbai• Conducted a detailed market research on the ‘Consumer acceptance levels of mobile marketing communications in India’• Analysis of results using SPSS and Microsoft excel to come out with strategies for modern day marketers.• To learn and understand the Online Reputation Management of a brand.• To learn tracking and managing of brand pages on social media platform like Facebook to promote the brand.

Thane

• Effective management and supervision of the entire operational activities and processes in my concerned departments.• Driving sales so as to achieve the targeted retail sales for the departments.• Management of department‘s P&L, inventory, scheduling, training and appraisals for the department.• Procurement of raw materials and getting promotional offers by effective coordination with vendors, suppliers, and category buyers.• Lead and coach my team to deliver the Great… Show more • Effective management and supervision of the entire operational activities and processes in my concerned departments.• Driving sales so as to achieve the targeted retail sales for the departments.• Management of department‘s P&L, inventory, scheduling, training and appraisals for the department.• Procurement of raw materials and getting promotional offers by effective coordination with vendors, suppliers, and category buyers.• Lead and coach my team to deliver the Great Customer Shopping Trip by delivering all key performance indicators. Show less

Thane

• Planning and monitoring of the performance of the store team to ensure profitable restaurant operations and meet the sales target.• Carrying out hiring/training activities, scheduling, performance appraisals, inventory management, daily & planned maintenance / IT issues and meeting legal compliance.• To carry out short and full operations review of the restaurant as scheduled.• Achieving the labour target and other P&L lines as budgeted and to carry out local sales and… Show more • Planning and monitoring of the performance of the store team to ensure profitable restaurant operations and meet the sales target.• Carrying out hiring/training activities, scheduling, performance appraisals, inventory management, daily & planned maintenance / IT issues and meeting legal compliance.• To carry out short and full operations review of the restaurant as scheduled.• Achieving the labour target and other P&L lines as budgeted and to carry out local sales and marketing for the store Show less

Master Of Business Administration (Mba), Marketing And Finance

Bachelor'S Degree, Hospitality And Hotel Administration, 72 %

Activities and Societies: - Successfully completed Industrial Training from Jumeirah Bab Al Shams Desert Resort and Spa, Dubai (10th.

10+2, Science (Pcb), 76 %

Activities and Societies:  Active participation in Blood donation camps.  Raised funds for organisations like Helpage India and CRY. .