Rakesh Jakhwal Email & Phone Number

Gurgaon, Haryana

Gurgaon

Responsible for PAN India Projects Planning & Rollout. End to end accountability of all the deliverable of Project Rollout.Responsible for creating & evaluating Project / Rollout SOW, Project sign-off document. ensuring that the project life cycle gets over without any economic loss.Quarterly review with Sales / SCM teams about the forecast for the upcoming projects.Project Rollout Budget planning, Forecasting & negotiation with Vendor.Identification of resources (Man, Materials… Show more Responsible for PAN India Projects Planning & Rollout. End to end accountability of all the deliverable of Project Rollout.Responsible for creating & evaluating Project / Rollout SOW, Project sign-off document. ensuring that the project life cycle gets over without any economic loss.Quarterly review with Sales / SCM teams about the forecast for the upcoming projects.Project Rollout Budget planning, Forecasting & negotiation with Vendor.Identification of resources (Man, Materials & Tool) & acquiring and preparing them for project purpose.Monitor the development of Project/Rollout progress which aligned as per customer expectation & customer business strategy and contractual obligation.SLA Vendor development & their Management for PAN India Rollout. Ensuring skilled vendor workforce for last mile rollout.Foster open communication between all project stakeholder, establish relationship and clear understanding of accountability.Identifying Critical Path issues on project and proactively solving them for timely completion without cost overrun.Revenue assurance and extending support to Contract Management teams for timely Invoicing to customer as per milestone set on RFP. Ensuring faster Revenue clock for function & adhering TAT of Order to Cash. Also Ensure Zero LD for assigned projects and availability of all documents to enable collections within organization timelines.Leading the team of 4 Rollout Manager, 6 Rollout Coordinators spread across the PAN India & 10 no’s of Rollout Helpdesk teams at Gurgaon. Show less

Bengaluru , India

Responsible for managing 45 No’s of Customer Accounts in South India & ensuring good scale of services Delivery to the customer.Ensures that KPI listed in the relevant SLA are achieved and customer expectation for service quality, Timeline and customer satisfaction are exceeded.Negotiating SLA exceptions /Amendments with customer & ensuring 100 % pay-out for Recurring Services.Identifying Critical Path issues and proactively solving them for timely completion without cost… Show more Responsible for managing 45 No’s of Customer Accounts in South India & ensuring good scale of services Delivery to the customer.Ensures that KPI listed in the relevant SLA are achieved and customer expectation for service quality, Timeline and customer satisfaction are exceeded.Negotiating SLA exceptions /Amendments with customer & ensuring 100 % pay-out for Recurring Services.Identifying Critical Path issues and proactively solving them for timely completion without cost overrun.Interface with other teams involved in service delivery chain for escalations, notifications and handovers.Managing customer expectations and perception in order to secure customer satisfaction. Analysis of performance indicators and reporting according to SLAs.Conducting regular review meetings with customer and providing feedback about service performance, to internal and external stakeholders.Leading a Team of 4 Territory Managers stationed at Bangalore, Chennai, Hyderabad, Kochi and 1 Service Delivery Executive stationed at Bangalore, 40 Engineers spread across South India, 7 Technicians and 1 CS Coordinators, Managing 9000 Satcom customer sites in South region of India & ensuring delivery of services within SLA.Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success.Effectively manages, grows and improves customer relationship. Perform an annual total cost of ownership study on contract and providing feedback to customer.Limit overall spare consumption for the region to not to more than 5 % of Installed customer base. Targeted to reduce spare consumption 10 % in YoY. Responsible to achieved defined weighted performance parameter for MTTA , MTTR , MTBF & spares consumption for region. Show less

Chandigarh

Managing extended C Band, C Band & Ku band VSAT Installation, Commissioning and Maintenance.Planning, implementing, configuring & integrating satellite based VSAT Wide Area Networks based on TDM / TDMA, PAMA, DAMA & HYBRID technologies.Overseeing corrective, preventive & breakdown maintenance of VSAT networks.Maintaining VSAT link uptime of over 99% for customers across Territory.Coordinating with Hub Operations, Program Management and Customers for day to day… Show more Managing extended C Band, C Band & Ku band VSAT Installation, Commissioning and Maintenance.Planning, implementing, configuring & integrating satellite based VSAT Wide Area Networks based on TDM / TDMA, PAMA, DAMA & HYBRID technologies.Overseeing corrective, preventive & breakdown maintenance of VSAT networks.Maintaining VSAT link uptime of over 99% for customers across Territory.Coordinating with Hub Operations, Program Management and Customers for day to day activity.Keeping track of all the Open calls along with SLA violations for the Territory. Responsible for overall uptime of the Territory.Responsible for maintaining MTTA, MTTR as per SLA. Controlling/Re-assigning of POP engineers based on the density of the customer based.Undertake Repeat call analysis and thereby limiting it to 2% per annum for the Territory.Ensuring timely Quality Maintenance (QM) for the sites in the territory with proper Hub Sign Off (HSO).Submitting daily reports to TAC, RSM, and NSM as well as all relevant people on daily activities as well as Quality Maintenance.Conducting AITP/ATP of a new project along with training sessions to the customer. Show less

Noida , U.P

Responsible for the installation, commissioning, testing & maintenance of almost all types of satellite bound telecom equipments related to TDM/TDMA/DAMA/PAMA in C–Band, XC-BAND and Ku-Band VSAT’s including NOCC testing.Planning, implementing, configuring & integrating satellite based VSAT Wide Area Networks based on TDM / TDMA, PAMA, DAMA & HYBRID technologies.Overseeing corrective, preventive & breakdown maintenance of VSAT networks.Maintaining VSAT link uptime of over 99%… Show more Responsible for the installation, commissioning, testing & maintenance of almost all types of satellite bound telecom equipments related to TDM/TDMA/DAMA/PAMA in C–Band, XC-BAND and Ku-Band VSAT’s including NOCC testing.Planning, implementing, configuring & integrating satellite based VSAT Wide Area Networks based on TDM / TDMA, PAMA, DAMA & HYBRID technologies.Overseeing corrective, preventive & breakdown maintenance of VSAT networks.Maintaining VSAT link uptime of over 99% for customers across India.Coordinating with Customer Support Department, Hub Operations, Program Management and Customers.Pre-sales network setup for testing, demonstration & system engineering of an upcoming project.Looking after technical aspects of after-sales equipment of a new project.Integration technicalities of after-sales equipment along with its system engineering.Frequency planning & assignment of satellite links according to its link budget calculation.Onsite technical support to Installation & Commissioning team.Conducting AITP/ATP of a new project along with training sessions to customer.Regular technical support & updates to maintenance team of different parts of India.Providing 24x7 technical supports for team members & customers.Major clients handled like Indian Navy, Indian Army, Doordarshan, ONGC, NDTV, ZEE NEWS, HSBC, PEPSICO, LNJB, DuPont, Star News, CNBC, ETV, PTI and share Broker network for online trading Show less

Master Of Business Administration, Operation Management & Human Resource

Pg Diploma In Business Analytics, 1St Division

Activities and Societies: Business Analysis , R & Hadoop Programing , Business Statistics ,Data Engineering , Data Mining ,Data Exploration

Polytechnic Diploma In Electronics Engineering, Electronics & Communication, 1St Division

Bachelor'S Degree, Sociology And Education