An accomplished business continuity and disaster recovery professional, I leverage over 17 years of experience spanning data center management, project implementation, technical support, and client relationship management. With a Master's in Business Administration from Sikkim Manipal University and a Post-Graduate Diploma in Cyber Law & Cyber Forensics from National Law School of India University, Bengaluru, my expertise is complemented by the prestigious Certified Business Continuity Professional (CBCP) certification.Currently, I serve as a Recovery Analyst Senior at Fidelity Information Services, responsible for ensuring seamless business operations through robust disaster recovery and continuity strategies. Previously, I spearheaded data backup operations as the Lead at Capgemini, and managed escalations for the UK & Ireland region as a member of Dell's Customer Relations Team.My proficiency extends to overseeing end-to-end data center implementation and relocation projects, working closely with clients across Britain, Ireland, and the United States. I have successfully delivered inbound technical projects encompassing hardware support, PC troubleshooting, ISP assistance, operating system diagnostics, and data backup application management.An exceptional communicator with strong analytical, logical, and interpersonal abilities, I thrive under pressure and consistently meet deadlines. My adaptability allows me to effectively collaborate with business and management teams at all levels, fostering productive relationships and driving successful outcomes.
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Business Continuity ManagerFisBengaluru, Ka, In
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Business Continuity ManagerFis Mar 2019 - PresentBengaluru, Karnataka, India• Conduct BIA assessment, work with the team to define critical time sensitive systems and business functions• Design, develop and document Business Continuity and Disaster recovery plans• Co-ordinate DR/BCP exercises• Facilitate training with critical support staff and management• Develop project plans for lifecycle of DR/BCP project• Develop presentation for senior management• Participate in the internal and external audits• Conduct post test exercises and advise the business on the gaps in the testing• Publish the DR exercise results with the management and clients -
Dr Exercise LeadDxc Technology Jan 2017 - Aug 2019Bengaluru, Karnataka, India• Preparing informational documents to distribute to the CMT (Crisis Management Team) in following the DR Plans at the time of an Disaster incident• Coordinating with technical teams to determine server and network configuration requirements for DR and manage associated change control records• Co-ordinating with Project Teams at the time of Disaster for solutions and status. Reporting the DR exposure to the account risk management process• Scheduling lead DR test conference calls• Preparing and deliver post-test documentation, verifying test success• Maintaining audit ability of Business Continuity documentation related to the IT Infrastructure• Thorough understanding of the DR planning cycle including analysis, design, implementation, validation, testing, problem resolution and update other duties as assigned• Highly skilled at managing multiple tasks simultaneously• Ability to communicate effectively and efficiently -
Disaster Recovery LeadCapgemini Dec 2014 - Dec 2016Bengaluru, Karnataka, India• Lead a team of 5 to provide Disaster Recovery and Business Continuity services for a leading insurance company in UK• Responsible for planning; designing and co-ordination for Disaster recovery drills• Have Good Understanding of Recovery Strategies and various infrastructure technologies like Windows, AIX, Linux, Mainframe, DNS, Network and Replication Methodologies• Have experience in Work Area Recovery tests• Have experience in conducting Failover / fall back during real time disaster• Have experience in reporting and documenting RPO deviation, RTO deviation, Audit document, User Count & Transaction Count, Drill calendar and Drill Exercise• Have experience in conducting meeting for Disaster recovery drill plan• Have experience in finding out Root Cause for replication incident and Drill exercise incident by coordinating with respective technology vendor• Maintaining the existing processes and documentation• Reviewing the BCP and DR process• Responsible for recovery of the critical business services during the emergency and disaster situations• Responsible for providing BCP/DR training and awareness sessions to all SDMs• Check the progress of DR tests performed my other team members• Report to the management about the DR exercise via regular conference calls -
Technical Lead – Backup And RecoveryCapgemini Jun 2011 - Dec 2014Bengaluru, Karnataka, India• Implementation, relocation and administration of the Iron Mountain’s PC Backup environment• Assist the Project Manager in developing and reviewing project scope• Work closely with the other support teams like Packaging, SCCM and QA to deploy application to the users• Prepare user guide, installation guide and KB articles• Data center/Server maintenance• Test/evaluate backup products/options• Document implemented policies; prepare technical documentation for the helpdesk• Product training for the L1/L2 teams• Build and test policies, Implement policies, Documentation of process-existing and new• Interface with Vendors to resolve issues/ apply patches etc• Reporting on installs, reporting on compliance, Modification and maintenance of existing processes & procedures• Engage in Backup Infrastructure software/hardware upgrade• Resolve escalated helpdesk calls for Iron Mountain end user issues, work with end users to resolve end users’ issues, research and troubleshoot issues without supervision• Capacity Planning• Update and track KPI matrix
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Application Support Engineer, Data ProtectionIron Mountain Information Management India Pvt. Ltd Jan 2010 - Jun 2011Bengaluru, Karnataka, India• Work with enterprise customers on issues related to the PC data back, server backup and e-mail supervision tools• Create documentation on process and technical troubleshooting• Analyze cases for the team to ensure ticket profiling and documentation is correct
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Advanced Resolution ExpertDell International Services (I) Private Limited, Bangalore Oct 2008 - Feb 2010Bengaluru, Karnataka, India• Handle technical escalations for Dell Systems• Managing Key metrics such as Customer experience, Resolve Rate and Repeat Dispatch Rate and effectively meeting SLA’s• Providing constructive and effective feedback for the call taking agents• Providing resolution for Relationship customers• Mentoring new hires on technical skills, call handling skills and on process related metrics• Send weekly reports across to the team
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Software Support ExpertDell International Services (I) Private Limited, Bangalore Mar 2008 - Sep 2009Bengaluru, Karnataka, India• Troubleshoot and fix software preinstalled with Dell computers• Troubleshoot Blue Screen errors• Fix system latency issues• Configure Outlook• Virus Removal• Troubleshoot Internet connectivity problems
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Technical Support ExpertDell International Services (I) Private Limited, Bangalore Aug 2005 - Mar 2008Bengaluru, Karnataka, India• Providing resolution for Relationship, Business and Home customers• Trouble shooting for all kinds of issues arising with both Hardware and Software on Desktop and laptop computers• Have always been a team player and managed and maintained all individual metrics on or above business goal most of the times• Assisted the onsite engineers with the available parts & avoided acquiring new parts / components to fix the customer’s issue s, thus helped in saving cost to the company
Rakesh V Education Details
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Information Security -
Sikkim Manipal Distance EducationA
Frequently Asked Questions about Rakesh V
What company does Rakesh V work for?
Rakesh V works for Fis
What is Rakesh V's role at the current company?
Rakesh V's current role is Business Continuity Manager.
What schools did Rakesh V attend?
Rakesh V attended National Law School Of India University, Indira Gandhi National Open University, Sikkim Manipal Distance Education, Rbanm’s First Grade College, Bengaluru.
Who are Rakesh V's colleagues?
Rakesh V's colleagues are Elizabeth Esparza-Graves, Sagar Patil, Shirley Torres Ricardo Oliveira, Pragati Singh, April Mae Balo, Archana Kashyap, Dishant Jakhar.
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