Create competitor solution strategy by going through the client documentsArticulate the price to win strategy in regional deal reviews, corporate deal reviews, and client discussionsDevelop price to win targets and associated cost targets leveraging market trends, client preferences, competitive intelligence, client spend analysis, and knowledge of IT servicesAnalyse cost/price models and market data to compare solutions and price pointsCompare bid team solution and price with market and competitor insights.Drive pursuit teams towards technical solutions with underlying cost structures at appropriate margins to support price to win (P2W) targetsAssist in developing and qualifying new opportunities, client business case development, and provide deal team thought leadership

Working as a Workplace Presales Architect, handling multiple bidsWorking on bid response and client facing documentsCreating cost models and working with pricer to align the costs into client price templates

Contribute as Domain specialist & Business Solution Architect in Global Bid pursuits. Representing domain and product line to develop cost-effective technical solutions while addressing client's requirements, Responsible for responding to RFPs/RFQs/RFIs with Strategic Approach towards location strategy, technical solution, resource solution based methodologies for IT Infrastructure management. Design & Solution of managed infrastructure support services along with cost models across Service Desk, Desktop Support Solution, Messaging & Collaboration, Antivirus, Blackberry, Asset Management, Electronic Desktop Management e.g SCCM etc; Application Packaging, SOE. Virtual Desktop Infrastructure (VDI): Good knowledge of architectural concepts, principles, and tools relevant to infrastructure, information, applications etc.Conduct pre-contractual customer site Due Diligence Assist with the transformation requirements to the point of demonstrating CSC’s ability to change the current state of customer operation to a more appropriate and standard environment. Understand the LOS/Functional Area and know how to apply standards.

Provide level 3 critical support to customers including troubleshooting on server configuration on internal and external mail flow issues, mailboxes, distribution groups, public folders and permissions etc.Configuration and deployment of Exchange 5.5, 2000 and 2003 depending on the client environment.Regular monitoring of Exchange servers.Disaster recovery using recovery servers and Recovery storage groups. Suggest better designs of server configuration and server policies on permissions, storage limits, recipient policies and global settings.Training (Technical) the new hire support professionals on Exchange as and when required.Assisting team members in technical and process related issues.Enhancing technical skills of the team members by delivering triages, circulating emails for knowledge sharing and conducting regular technical discussions.

Mentor new joiners on customer focused service and technical issues. Identify the training needs of the team and co-ordinate with Microsoft for the same. Ensure that the guidelines set by Microsoft with respect to quality are adhered to by the team. Monitor calls and provide feedback to the team members, measure employee performance and prepare reports of the same. Manage and Schedule employees on the basis of the call flow.

PSS member for providing global support for Microsoft Professional partners on Exchange 5.5, 200x for Administration (XADM), Connectors (XCON) and Client System Interface (XCSI)PSS member involving technical support (voice-based) for Microsoft’s priority customers (USA, Canada & UK) on enterprise mailing solutions for MS Exchange 5.5, 200x (XADM, XCON & XCSI)Technical Lead involving Queue monitoring and reviewing case history of member support professionals.Handling support variety on exchange administration and connectors which involved cluster configuration, performance tuning and also client connectivity on exchange (MAPI and OWA)

Providing Telephonic support to US based Account customers on SOHO products

Worked in Various IT companies as Hardware, Network Engineer and Messaging Administrator