Rakesh Mukka Email & Phone Number

•Technology driven agile Program and Project Management professional with 16+ years of experience in executing projects in diverse areas including Cloud Infrastructure Services and Operations, Software Development, and Learning and Development• Experienced practitioner of Agile Methodologies, Six Sigma, Lean, SCRUM, KANBAN, DevOps, ITIL & ITSM to continuously improve Product & Service value stream to Customers.• Proven ability to leverage "stellar" customer service as a strategic driver to increase account base, profitability and upsell revenue• Expert in Service Management specializing in Service Delivery, Incident Management, Change Management and Problem Management Certified Scrum Master and Product Owner with strong experience in Agile methodologies with working experience in Scrum and Kanban setup• Specialist in customer relationship management with experience in handling customers from various geographies (Sweden, Spain, Germany, Greece, Canada, China, and India)• Experience in resource management, ramping upteams and executing multi-site team setups and onsite-offshore models•Experience in project billing and invoicing towards customers

Listed skills include Requirements Analysis, Software Development Life Cycle, Sql, Software Project Management, and 13 others.