Rakesh Panday Email & Phone Number

Delhi, India

Delhi, India

Delhi, India

Mumbai Area, India

• Managed a complex Transformation Project involving Global Rollouts, Upgrades and 24*7 Support involving Team members distributed across multiple time zones
• Managed a portfolio of diverse Technology Stack involving Oracle Apps, Java,BI, Salesforce, SPLUNK and JDE in both Waterfall and Agile methodology in a collaborative business model
• Led a Team of consultants to rationalize the Portfolio Landscape of client’s on-premise ERP Ecosystem to identify unused Customizations which can be decommissioned or moved to Cloud
• Led the Account Mining and Solution Design Process by efforts estimation and staffing for various projects / RFPs considering the complexities and global requirements
• Handled Client coordination at the Executive level for Project review and Steering committee meetings
• Led a team to curate Smart Analytics Tool which provide insights to improve the Application Support performance via dynamic real time dashboards and Failure Mode Analysis

Mumbai Area, India

• Led a Team to build a digital e-learning Knowledge Management product with Real time Dashboards to identify businessprocess-specific skill gaps & to bridge them using the video-based courses it offers
• Collaborated closely with Business Teams to curate and harvest explicit and tacit Content,ensure Content Governance,Community Health and drive adoption across multipe domains
• Evangelized, influenced and collaborated with product marketing and communication team to ensure impacting engagement with end users through branding, blogs, emailers and yammer.
• Developed 24*7 Application monitoring BOT to analyse and identify the exception, automatically create ticket and suggest potential resolution using Knowledge Base
• Converted Customer insight to product specification, to platform features, to develop DevOps Solution
• Identified and addressed the risks and impact to client operations via collaboration with business and subject matter experts to define scope, create Knowledge Transfer effort estimates and project planning

• Identified opportunities to develop and drive solutions to continously innovate and redesign projects by leveragng standardization and cost optimization to better serve the customer
• Conceptualized Solution and Innovation Hub to create a Connected Ecosystem of Community of Innovators(Innovation Leads) across Projects in Capgemini to facilitate bottom up Innovation
• Conceptualized compelling and meaningful opportunities for client by using Design Office & working very closely with Client SMEs to understand their requirement to develop new products and services

Mumbai Area, India

• Developed a Quality Management Maturity Grid to ensure Delivery Compliance in multiple projects
• Devised a Strategy to reduce Incident Ticket Backlog and SLA Breaches in Client ERP System
• Analyzed Global Client Support Structure and estimated inflow workload for North America region
• Conducted ticket Ageing Causal Analysis by Pareto Analysis to reduce global backlog ageing.Notable Achievement:
• Awarded a Pre-Placement Offer by Capgemini India Pvt in 2015
• Reduced Top 10 tickets Backlog Age from 52 Days to 6 Days

Pune Area, India

• Analysed the data retrieved from large scale Client Data center by developing visualization framework to identify Performance and Capacity bottlenecks in an enterprise environment
• Conducted Regression & Root-Cause Analysis to find capacity bottlenecks in client’s system
• Executed Forecasting & What-If Analysis to estimate future growth of client’s resources
• Analysed the data for incidents and requests along with alert and batch job analysis to identify opportunities to reduce overall cost and effort spent on production support via Shift Left
• Conceptualized a framework to Resolve Business Disruption of client caused by IT Downtime
• Transformed pure research into product in the area of IT Operations Management

Postgraduate Degree, Industrial Management

Bachelor Of Technology - Btech, Computer Science