Rakesh Patel Email & Phone Number

A Software Professional with extensive experience in Software Delivery (ICT), focusing on Program Management of project teams for delivery and support of technology in areas of Business Support Systemss (BSS), Operational Support Systems (OSS), Fault, Configuration, Accounting, Performance and Security management (FCAPS), Networking and Data migrations, Infrastructure and Customer experience. Roles have encompassed, analysis and forecasting to setup global teams to service maintenance contracts; the successful management of large multi-disciplined systems integration projects involving both hardware and software solutions; operations of SLA compliance; as well as building productive relationships with and engaging various stakeholders across different functional and technical disciplines.A proven ability to work across diverse customer environments and product base, and a track record for on-time delivery of high quality IT infrastructure, services and application implementation, integration and operational support. With experience in: ITIL Incident, Problem Management and Change Management frameworks; technical team leadership in application development, integration tests, operation support and maintenance activities. Certified in DevOps, Lean Six Sigma and CMMI ATM. With excellent analytical skills and the ability to work well managing multiple priorities within challenging and changing environments.Areas of Expertise:Business Process Improvement | People Leadership | Vendor Management | Track and Manage P&L | Quality Control / Continuous Improvement | BSS / OSS (FCAPS) Delivery | Complex Integration Programs | Agile | DevOps | HPQC/Jira | CMMI | Defence Security Clearance | Disaster Recovery | Migration Planning & Management

• 

  Banaras Hindu University