Roy Rakesh Email & Phone Number

Bangalore Urban, Karnataka, India

Bangalore, Gurgaon

As CCO, responsible for Customer Strategy and everyday execution - with Customer Retention being my North Star. Since taking this role, I have led a 50% customer retention boost through month on month steady improvements, to today's industry leading results. Retention driven revenue, and overall revenue performance is at an all time high, while driving.

Gurgaon, India. Brighton, United Kingdom

• Vice President - Global Head of Amex Issuer, Acquirer & ATM Settlements and Policy GovernanceAmerican Express Global Network Service is responsible for running the Amex payment network, connecting issuers, acquirers.
• Responsibilities: Strategy, process ownership and operational delivery for:– Daily payment settlements (inwards and outwards) across Amex issuer, acquirer and ATM payment relationships - managing the payment.

Brighton, United Kingdom

Customer Service Operations for CardMembers across 18 European Markets, and Premium Cardmembers globally- Lead Card Issuance, Statements, Data Capture and Payments processing functions - Drive American Express's industry leading customer service program- Responsible for managing the controls and compliance environment around above mentioned key processes.

New York, Sydney, Hongkong, London, Singapore

• Director - Business Transformation. American Express Customer Services International
• 9 years of Reengineering / Change Management leadership experience with American Express delivering significant measurable P&L benefits through cost reduction/avoidance and revenue generation
• Proven track record in creating reengineering strategies, program managing and executing multi-geography/multi-scale structural and process transformation initiatives
• Global experience – spent last 9 years based across India / Singapore/Hong Kong / UK / USA / Australia – and work on an ongoing basis with wide spread American Express market teams - enabling a deep understanding and.
• Demonstrated success in building talent through hiring, development and retention of key individuals who have been key to teams’ successes
• Strong networking and communication skills – an essential requirement for creating and sustaining sponsorship at the highest levels in the organization, and successful execution of change

Mba, Marketing, Strategy, Organizational Behavior

B.A., Economics (Honours)

Activities and Societies: President, Economics Society, Ramjas College

Senior Secondary School, Science And Economics