Rakesh Pillai Email & Phone Number

United States

United States

Seasoned Professional with over 17+ years of experience in the Recruitment and BPO industry. I take pride in completing 450+ projects, specializing in Candidate Sourcing (Technical and Non-Technical roles, Full-cycle recruiting, and data management services across diverse sectors.My professional journey has been marked by successful collaborations with Fortune 500 companies, where I managed a dynamic team of over 70 individuals. Additionally, I've enabled productive partnerships with Upwork agencies and clients, contributing to the delivery of impactful projects.As a Principal Consultant, I bring a wealth of expertise in finding tailored solutions and ensuring the successful delivery of projects in highly competitive environments. I'm looking forward to connecting with you and exploring potential collaborations.

Bengaluru, Karnataka, India

• Spearheading the complete RPO and KPO vertical • Coordinating with superiors to formulate decisions for operational activities and set strategic goals• Administering team for accuracy and meeting the deadline for projects• Strategizing and supervising the day-to-day activities of the business to ensure smooth progress• Organising staff and providing constructive feedback to excel in the organisation• Assessing the efficiency of business procedures regularly, ensuring compliance with organizational objectives and suggesting improvements• Recruiting, leading & monitoring the performance of the team members for maintaining excellence in the service operations • Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members• Preparing plans for allocating resource on different verticals accordingly• Supervising the complete processes and ensuring client satisfaction• Evaluating the financial information and modifying operational budgets to promote profitability on a monthly basis• Examining overall performance by gathering, analyzing and interpreting data and metrics and creating a proposal for project initiation and suggesting the suitable business model• Steering efforts for fixing pricing, terms & estimations• Liaising with clients to gather requirement

Ahmedabad, Gujarat

Ahmedabad, Gujarat

Ahmedabad Area, India

• Analyse the business and develop strategies to increase sales and profit.• Work with data research experts to generate leads for specific demographics and business domain• Prepare Campaigns for Quarters; do lead qualification for cold calling. • Prepare daily and weekly performance report. • Develop new marketing strategies & proactively innovate to increase sales.• Communicate with Leads for Initial Feasibility Study, Estimations, work on Proposals and convert lead to prospective clients. • Prepare Proposal containing technical, commercial & legal details.• Negotiate with Client on Pricing, Term & estimations.• Assists in strategy development.• Monitors client budgets and billing process for accuracy and timeliness.• Manage entire sales process communication - lead generation to deal closure.• Reported to Executive Vice President (North America)

Ahmedabad Area, India

• Transition of a BPO Mortgage Processing Project for End-To-End Process of Lead Generation to Loan Funding• Meet with applicants to obtain information for loan applications and to answer questions about the process• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans• Communicating with Clients, Lenders and all the Third parties in US and in India• Review and update credit and loan files• Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs• Handle customer complaints and take appropriate action to resolve them• Confer with underwriters to aid in resolving mortgage application problems• Responsible for conducting training for fresher and new joiners in the Lead Generation team• Manage a team for lead generation• Team Management, Client Management, Business Development, Training• Reporting to the Business Head

Ahmedabad Area, India

• Study UK culture, accent and time zones to target specific region in UK• Designing an introductory call script that is now standard for the department• Developing a strategy for attacking and penetrating a customer master list• Devising a technique for introducing the sales concept and the product to customers• Understand customer requirement and thereby provide optimized service solutions • Coordinate with team and team leader to achieve sales targets for specific campaign

Ahmedabad Area, India

• Queries on tariff plans and packs.• Managing customer retention.• Cross-sell / up-sell• Complaint resolution• Billing queries and complaint handling• Responsible for quality, performance and IJP• Activation and deactivation of services• Motivating team to achieve the set target

Hem Oxygen Company established in 1998. Deliver value-added solutions based on the supply of gases, equipment, consumables and services for Manufacturing and research industries; Involve in Production and Management.Key Responsibilities/Achievements Taking care of day to day office operationsAccounts handlineStaff managementProduction supervision

Executive In Leadership And Change Management, Organizational Leadership

Bachelor Of Commerce (B.Com.), Accounting And Finance

Activities and Societies: Sports

High School, Business/Commerce, General