Rakesh Sadasivan Pillai Email & Phone Number

Sydney Australia

Managed the program to consolidate a set of business critical, yet disparate, corporate applications covering CRM, Finance and Ticketing into a cloud platform thus saving overhead operational/licensing cost and giving a 360 degree view of the customer to the Senior management. Constantly interacted with CxO’s to apprise them on the status and seek their attention where it is due.Successfully managed a large number of stakeholders by framing a Governance structure and reporting… Show more Managed the program to consolidate a set of business critical, yet disparate, corporate applications covering CRM, Finance and Ticketing into a cloud platform thus saving overhead operational/licensing cost and giving a 360 degree view of the customer to the Senior management. Constantly interacted with CxO’s to apprise them on the status and seek their attention where it is due.Successfully managed a large number of stakeholders by framing a Governance structure and reporting mechanism to get their agreement and consensus on various topics.Incorporated and carefully implemented the change management process and transitioned a large number of employees to the new system while ensuring business continuity.Successfully led the team to migrated large volumes of CRM data – leads, contacts, opportunities, customers and contracts; Finance data – AR, AP, GL; Ticketing – remodeled the support processes and migrated the open tickets. Show less

Thailand

Improved revenue, reduced bad debt, enhanced productivity, improved cash flow, and enabled business to be proactive by developing an integrated IT solution to manage Tesco Malls & Stores in ThailandDelivered business benefits of CROI 33% on a budget spend of 1 million GBP (INR 100 Lacs)Successfully led the consolidation of systems into a common data center in UKSuccessfully led the change management by decommissioning three systems, migrating large user base (> 2500… Show more Improved revenue, reduced bad debt, enhanced productivity, improved cash flow, and enabled business to be proactive by developing an integrated IT solution to manage Tesco Malls & Stores in ThailandDelivered business benefits of CROI 33% on a budget spend of 1 million GBP (INR 100 Lacs)Successfully led the consolidation of systems into a common data center in UKSuccessfully led the change management by decommissioning three systems, migrating large user base (> 2500 users), arranging the required trainings and guides, migrating data from over 2500 stores and 20 malls holding over 40 K leases and over 6 million transactions Show less

Bengaluru Area, India

Successfully led the development & integration of Seller Finance module with Tesco dot com to build an E-commerce market place model for General MerchandiseHelped to achieve the project objectives of happy Customers via enhanced shopping experience through wider choices, better prices, faster and reliable delivery & easier refundsHelped to achieve the project objectives of having happy Sellers by providing an opportunity to sell their products to much wider customer base, by… Show more Successfully led the development & integration of Seller Finance module with Tesco dot com to build an E-commerce market place model for General MerchandiseHelped to achieve the project objectives of happy Customers via enhanced shopping experience through wider choices, better prices, faster and reliable delivery & easier refundsHelped to achieve the project objectives of having happy Sellers by providing an opportunity to sell their products to much wider customer base, by offering Tesco fulfillment services, by offering flexible subscription models, by giving them an online view of orders, charges, transactions etc.Helped to generate revenue for Tesco via attractive commissions on the product profitabilityImproved business efficiency and reduced administrative cost through automated invoicing/payable processes, reduced seller contacts, automated refund and settlement processes, preventing fraud Show less

Bengaluru Area, India

Led the design & development of an IT solution (phase 2) to centrally manage Tesco's Operating leases/Lessor leases & and to report the liabilities,assets in line with International Accounting Standards.Rolled out the solution Large user base spread across 9 Tesco Countries.Improved Customer satisfaction through improved services, better production management by cutting down the production incidents arising form phase 1 solution from 200 to almost zero!!

Bangalore

Successfully led the development of an innovative product to translate the AUTO-CAD drawings texts from regional languages to English and vice versaWon innovation award for the year 2011, received accolades from Tesco Chairman and Group CEO100K GBP savings realized by letting go the need to human translatorRevenue increase achieved through increase in trading space by adopting the best practices of store design and freeing up to 150 SQFT of store space for trading

Bengaluru Area, India

Successfully led the design & development of a product and required infrastructure to manage Malls in ChinaEnabled the Business to launch the Malls on time and get a lead over other competitorsHelped the Business to achieve business benefits of CROI 63% on a budget spend of 1.3 million GBP (INR 1300 Lacs) Significantly reduced the project resource cost (1/10th) by training the internal resources on the product and enabling them to develop the requirements in place of the… Show more Successfully led the design & development of a product and required infrastructure to manage Malls in ChinaEnabled the Business to launch the Malls on time and get a lead over other competitorsHelped the Business to achieve business benefits of CROI 63% on a budget spend of 1.3 million GBP (INR 1300 Lacs) Significantly reduced the project resource cost (1/10th) by training the internal resources on the product and enabling them to develop the requirements in place of the vendorEstablished the SLA’s, OLA’s, service management and service review processesSuccessfully stabilized IT services in six months by aggressively following problem management techniques. Reduced the production incidents to single digits in few months Show less

Bengaluru Area, India

Enabled good shopping experience for Customers in about 150 stores by ensuring the background IT systems and processes are functioning seamlesslyEnhanced Business efficiency through continuous service improvements, security, availability and capacity managementManaged peak seasons (Boxing day, Christmas) demand by effective planning and coordinationReduced operational cost through offshore model, right team composition, right service tools and processes, better… Show more Enabled good shopping experience for Customers in about 150 stores by ensuring the background IT systems and processes are functioning seamlesslyEnhanced Business efficiency through continuous service improvements, security, availability and capacity managementManaged peak seasons (Boxing day, Christmas) demand by effective planning and coordinationReduced operational cost through offshore model, right team composition, right service tools and processes, better utilization of resources and having well trained/available teams Show less

Bengaluru Area, India

Led the operations of content management suite of applicationsImproved the "move to production" efficiency by automating the release proceduresImproved operations by introducing proactive support methodologies like automated file availability checks, automated job monitoring, disk space usage etc.Improved customer satisfaction by persuading the project team to fix the the pain points in the applicationsEnsured team availability always through agreed ROTA's… Show more Led the operations of content management suite of applicationsImproved the "move to production" efficiency by automating the release proceduresImproved operations by introducing proactive support methodologies like automated file availability checks, automated job monitoring, disk space usage etc.Improved customer satisfaction by persuading the project team to fix the the pain points in the applicationsEnsured team availability always through agreed ROTA's, through improved utilization of team members and through adequate application trainings for new members. Show less

Bengaluru Area, India

Developed the automated truck loading solution for ABB and successfully performed the role of a SQAEProvided seamless support and developed the key module, "late fee" solution, for the US retailer Sears Roebuck Successfully performed internal audits to ensure all non-conformance are spotted and fixed before the CMMi level 3 certification