Rakesh Sharma Email and Phone Number
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As demonstrated by my extensive career in IT, I have held multiple leadership positions allowing me to work at the forefront of client support while exemplifying my strong technical aptitude. As such, I have been instrumental in high-impact initiatives, providing me with the opportunity to drive projects of varying sizes and complexities and direct high-performing teams across multiple geographical locations. Throughout the years, I have obtained mastery of interrelated technical facets, including DevOps, site reliability engineering, and observability. My in-depth technical knowledge has enabled me to support a wide range of businesses and their mission-critical applications, ultimately prioritizing reliability, scalability, and overall system performance. In line with that, I have leveraged cutting-edge tools and technologies to ensure their unique needs and requirements are aptly accommodated. I have also routinely tracked performance to immediately address areas of concern and improvement. Within my scope, I have contributed to application delivery, maintenance support, migration, integration, automation, etc. As an advocate for transformative change, I have been proactive in spearheading continuous improvement initiatives, where I go above and beyond to increase operational efficiencies. This includes strategic resource management and workflow optimization, which usually result in significant cost savings and seamless business operations. I have also handled high-value client accounts while relentlessly seeking more opportunities to drive sustainable business growth. I am firmly dedicated to leveraging innovation and technology to help achieve operational, service, and technical excellence. If you share a similar vision, let's connect! You can reach me here or via email at r.sharma0110@gmail.com.Expertize:Global IT Operations • Program/Project/Product Management • Customer Experience • Stakeholder Relations • Executive Leadership • SRE • Observability • Cloud Operations • Alliance Management , Client Relationship Management • Tooling and Automation • Staff Management & Training • Workflow Optimization • Technical Support • Leadership • Strategic Account Management • P&L Management & Improvement • Developing Policies, Systems and procedures • Infrastructure Management Service • Business Operation Assurance • Learning new Skills • Avid reader and abreast with latest technologies like AWS, IoT, RPA, GenAI
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Executive DirectorThe Depository Trust & Clearing Corporation (Dtcc)Plano, Tx, Us -
Director Software Engineering, Previous: Senior Manager - Software Engineering, Operations ManagerCapital One Apr 2019 - PresentPlano, Texas, United StatesIn my capacity, I govern a team of engineers tasked to manage the observability and SRE function, guaranteeing reliability, scalability, and performance of all IT operations. I also ensure the team has a solid understanding of observability frameworks, cloud infrastructure, and SRE principles. Aside from that, I promote operational excellence through the provision of a clear strategic vision and the implementation of cutting-edge technologies. I also monitor IT operations for all customer-facing applications, ascertaining optimal end-user experiences. Here are some of my key highlights: Deployed an automated failover across the enterprise, lessening the failover time for critical applications from hours to a few minutes. Spearheaded an enterprise-wide implementation of new monitoring tools (e.g., New Relic, Observe) to improve observability, decreasing the time to detect incidents for most critical applications to less than 5 minutes, thereby meeting targets for high-severity incident reduction YoY.Utilized expertise in enterprise dashboarding/alerting, slashing the mean-time-to-resolve (MTTR) during incidents. Created customized tools, curtailing the mitigation time and incident communication to executive leadership. Built a new team in a new geographical location to drive the international expansion initiative of the organization. Commanded a team of 28 associates at various levels, ensuring delegated tasks were efficiently fulfilled. -
Customer Delivery ManagerTech Mahindra Aug 2016 - Apr 2019Dallas/Fort Worth AreaDuring this period, I led multiple teams for application delivery and support and infrastructure management services. I also delivered superior system availability and unparalleled customer experience for 200+ applications across supply chain and data warehousing technologies. Apart from that, I guided a team of 250+ associates to render 24x7 eye-on-glass system support, satisfying availability, latency, performance, and capacity objectives. I also piloted automation and optimization initiatives to meet SLA targets for a business valued at $15M+. Moreover, I headed a team to support AT&T's cloud migration strategy (Unix to Linux), successfully completing the migration for 50+ applications. I also developed a concept of migration as a service for Tech Mahindra and ran the program for 2 years. Besides that, I engineered and launched a tool for production support digital governance, helping manage the Tier-1 function consisting of 1.1K+ applications across business towers by constructing dashboards to evaluate operational performance. Additionally, I established a team of 40+ system administrators (onsite and offshore) for OS patching services, triumphantly finishing OS patching upgrades for 20K+ systems. In line with that, we surpassed the 6-month target and attained a contract extension of 5 years.On top of that, I was the key spokesperson for automation in production operations at the Tech Mahindra roadshow across several locations in the U.S. and LatAm region, expertly relaying recommendations to clients regarding new tools and generating new business leads. I also contributed to the following: core TechM team for conceptualization and development of automation tools, strategy team for cloud migration planning for AT&T applications (2019). Furthermore, I forged strategic partnerships with Telecom clients, including CLARO Peru, Telefonica Brazil, SKY Brazil, AT&T Mexico, Telefonica Guatemala, Telcel Mexico, and Cinepolis Mexico. -
Delivery Manager (Client: At&T - Digital Experience Technology)Tech Mahindra Jun 2013 - Jul 2016San Francisco Bay AreaIn this role, I drove technical maintenance and support operations for 47 customer-facing digital applications, commanding almost 100+ onsite and offsite members to deliver 24x7x365 support. I also helped generate $3M+ additional revenue via process optimization and automation. On top of that, I was instrumental in the technical recommendation team, helping select applications for cloud and microservices transformation. I also minimized deployment cycle times by 30% through the implementation of a release automation tool, working hand-in-hand with our alliance partner, CA Technologies. Moreover, I propelled account growth by 20% by adding more applications to the portfolio. I also communicated feasible technical recommendations to customers and prepared POCs for the introduction of DevOps, artificial intelligence, and technology tools (e.g., Tactix), aiming to increase process efficiencies. Further, I accomplished other duties, including weekly and monthly performance reviews, triannual releases, and iPhone launch activities.
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Sr Project Manager, Previous : Project ManagerTech Mahindra Jul 2007 - Jun 2013San Francisco Bay AreaIn this position, I oversaw the transition of a large managed services engagement, ensuring successful completion within the established timeline. I also instituted a PMO, including SLA management and status reporting, to assess operational performance. Besides that, I supervised a global team of 65+ and smoothly navigated a turnaround for business-critical LTE applications like mediation and balance manager support, bringing the applications to stability through dynamic team collaboration and exemplary leadership. I also helped save $1M+ through resource optimization, automation initiatives, and process standardization. Furthermore, I served as the representative of the organization in the collaboration program initiated by AT&T leadership.
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Deputy Director DesignIndian Navy Apr 2005 - Jun 2007Responsible for managing the team for designing and installation of electrical systems on ships and submarines under construction including assessment of CATIA V5 3D – models.• Quickly mastered skills on CATIA V5 3D-modelling software required to assess the virtual models being sent to construction site and assessed about 200 models under tight time frames.• Installed and implemented new IT infrastructure in the organization worth Rs 250 million through finalization of contract including Technical and Price Negotiations.• Reduced the downtime of the local area network by 40%. -
Assistant Manager OperationsIndian Navy Jul 2000 - Mar 2005Responsible for undertaking overhaul, erection, commissioning and installation of various electrical and electronics systems like Radars, Sonar, Communication Systems, Electrical Power Generation and Distribution system and networking systems:• Led a work force of 150 skilled technicians’ on-board the ship• Achieved saving of Rs 200 Million by carrying out innovative integration of the systems onboard and was awarded Commendation by Flag Officer Commanding In Chief Western Naval Command for the same.• Reduced downtime of systems by 50% by adhering to strict maintenance schedules.• Installed two new Radar Systems on-board in record time of 27 days against an average of 60 days per radar.• Cost saving up to 40% by reduced usage of spares through internalization of operations and process innovations.
Rakesh Sharma Education Details
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Business Administration -
Sales And Marketing Operations -
Organizational Leadership -
Human Resource Management -
Electronics And Telecommunication
Frequently Asked Questions about Rakesh Sharma
What company does Rakesh Sharma work for?
Rakesh Sharma works for The Depository Trust & Clearing Corporation (Dtcc)
What is Rakesh Sharma's role at the current company?
Rakesh Sharma's current role is Executive Director.
What is Rakesh Sharma's email address?
Rakesh Sharma's email address is ra****@****one.com
What schools did Rakesh Sharma attend?
Rakesh Sharma attended Management Development Institute, Gurgaon, Indian Institute Of Foreign Trade, Globalnxt University, Symbiosis Institute Of Management Studies, North Maharashtra University.
Who are Rakesh Sharma's colleagues?
Rakesh Sharma's colleagues are Mary Grace Pajente, Emily Ku, Joann Williams, Kathy S., Wilson Chea, Cisa, Mba, Chandrabose T, Gabriella Sheets.
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Rakesh Sharma
United States2interceptpharma.com, boehringer-ingelheim.com3 +120377XXXXX
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Rakesh Sharma
Senior Vice President, Advisory Council Member Harvard Business Review, Guidewire Digital Transformation StrategistDetroit, Mi
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