Rakesh Singh Email & Phone Number

•Enterprising leader with an analytical bent of mind offering a proven history of success by supervising, planning & managing multifaceted projects, complex dependencies & multi-million dollar budget, accompanied with expertise in overcoming business challenges and making high stake decisions using experience-backed judgment & work ethics•Chronicled success with 15 years of extensive experience in Enterprise Solution Architecture, Digital Transformation, Program Management, Client Engagement, Strategy Consulting, Process Automation, Client Experience Design, Implementation, Delivery of CRM Projects and People Management in Telecom and Insurance domain•Proven verifiable success in engagement, account, delivery, portfolio, program & project management roles with responsibilities involving extensive onsite-offshore delivery expertise; CRM Consultant (Technological forte is Salesforce, Siebel CRM and Siebel Analytics)•Notable success in managing multiple activities of application development starting from understanding customer requirements, identifying the right technology stack, deriving the right solution, feasibility study, key metrics development, resource deployment, stakeholder reporting, solution planning, architectural design, solution implementation, scalability, migration & transformation and supporting after go-live•Analytical, dedicated & versatile leader, enthusiastically meeting deadlines with innate skills in building high performing multi-cultural teams entailing in delivering business value with high morale & low attrition; leading, training & monitoring performance of the team members for maintaining excellence in operations•Expertise on BSS/OSS systems (across TAM); focusing on customer, lead, quote, contact, opportunity, order and SR management modules; knowledge of eTOM Processes, TMForums APIs, and TOGAF practices employed for building Enterprise architecture