Designed, developed, and launched a highly scalable SAAS platform for influencer marketing by leveraging AI, Machine Learning, and Data Analytics while integrating the art of storytelling. Managed the end-to-end process, from ideation to deployment on AWS, within a tight budget. Expertly utilized various AWS services, such as Amplify, API Gateway, Cognito, DocumentDB, EC2, Load Balancing, Lambda, Open Search Service, Route 53, SES, S3, and Workmail. Collaborated with Social Media APIs, including Facebook, Instagram, YouTube, Twitter, among others. Possess significant experience starting from scratch, deep knowledge of aws cloud with a keen focus on security, by adhering to ISO27001 processes.

I was heading the IT infrastructure and support services for Asia Pacific and China regions. I was a part of Barco’s India leadership and also Global IT leadership team. I managed complete IT infrastructure and IT support including Networks, Data-centers for 10+ offices with 1300+ end-users across APAC region including Australia, China, Taiwan, Singapore, Korea and Japan among others. I designed the overall IT strategy based on regional and organizational requirements, introduced and deployed new technologies and services like VOIP and Cloud to reduce operational costs and improve efficiency. My responsibilities included management of complete Application Support and Administration for ERP applications including SAP, BAAN, Salesforce.com, Hydra, iTrack among othersI also engaged in Business Continuity Planning and Risk Management activities like building redundancies, IT Security Management I spearheaded the purchase and deployment of solutions as required for different offices in coordination with the regional Vice Presidents and General Managers for their present and upcoming requirements.

As a General Manager and Head Solution Delivery (Technical) at Virgin Mobile, I was responsible for complete solution delivery including IT and Telecom systems including pre-paid and post-paid systems(OSS/BSS)I managed complete Solution Delivery including project costing and budgeting, vendor negotiation and finalization, scope definition, solution development and implementation. I was recognized for leading the exceptionally smooth Launch of Virgin Mobile Services in India.I led the design and development of pre-paid and post-paid platforms on MVNO and also led the PMO for post-paid business launch.I completed end to end SAP (ERP) implementation of Finance and Material Management modules within a short span of 3 months.I was responsible for all coordination with business partners like TCS, Wipro and Microsoft among others. I handled multiple projects and solutions including Pre-paid and Post-paid systems, HR systems, Marketing Systems like Kiosks and Websites and led the technical team and multiple vendors for the successful implementation of Prepaid and Post-paid services.

Responsible for the delivery of a Large Govt. program in Europe region. Hired and ramped up the team in a short span of time. Establishing best practices in Project Delivery. Effectively managed a team of experienced project managers. People management in terms of Career plan, Movement of resources across projects, performance feedback, and travel plans etc. Implemented the metrics based management for the development projects.- Streamlined Project reporting and tracking. - Effectively Managed the Budget for the account and implemented significant cost reduction measures.- Received Bravo award for excellent performance.

Responsible for delivering Global sales force automation solutions (CRM, Sales Compensation, Segment Response Team) for Dell. Effectively managed and deployed global projects under distributed development model. People management in terms of Career plan, Movement of resources across projects, performance feedback, and travel plans etc. Implemented the metrics based management for the development projects. Lead the Productivity improvement initiative for the Global Development centers (Brazil and India).- Achieved savings worth $1.7 million through a green belt BPI initiative. Turned around a challenging program and enhanced the customer experience significantly. Successfully delivered multiple global projects in the area of Incentive compensation, Metrics based management, Oracle service contracts etc. Project Management in terms of Requirements Management, Risk Management, Planning, Estimation, Project Tracking, Project Execution and CMM Process implementation.

Lead the development team for the largest implementation of Oracle eCRM in India. Successfully implemented the oracle eCRM at the largest site of India (AIRTEL). Lead the configuration team for Pan-India Implementation. Involved in Project Management - From Project Plan to Project Execution. Demonstrated analytical, creative and managerial skills required in implementing a project successfully.Contributed in various mid- large sized project as senior technical team member. These projects were in the areas of Query and complaint management, IVRS, Web portal and roster management.

Primarily in airline domain, worked on Unisys mainframe and client server technology. Developed software to increase system efficiency.