Rakhee Joshi Email & Phone Number

Pune

Strategic Planning:Develop and implement long-term business strategies for growth and profitability.Identify and exploit new market opportunities for expansion.Market Research:Conduct global market research to understand trends, demand, and competitive landscape.Evaluate the feasibility of new products in various markets.Supplier and Partner Management:Identify and negotiate with international suppliers and partners.Maintain strong relationships to ensure reliable and cost-effective supply chains.Compliance and Documentation:Ensure adherence to international trade laws and regulations.Manage all import/export documentation, including licenses and customs declarations.Financial Management:Oversee financial planning, budgeting, and cost management.Secure and manage financing for import/export transactions.Logistics and Supply Chain Management:Plan and coordinate logistics, including shipping, warehousing, and distribution.Optimize supply chain operations to enhance efficiency and reduce costs.Marketing and Sales:Develop and execute marketing strategies to promote products internationally.Manage digital and traditional marketing campaigns to boost sales and brand awareness.Quality Control:Implement and maintain quality control measures to meet product standards.Conduct regular quality assessments and address any issues promptly.Customer Relationship Management:Build and sustain strong relationships with customers, distributors, and agents.Provide exceptional customer service and address concerns efficiently.Performance Monitoring and Reporting:Monitor business performance through key performance indicators (KPIs).Generate and analyze reports to evaluate import/export activities and refine strategies.

Incharge for Ticket resolution pertaining to IELTS studentsBack office handling for exam planningResolution / Response to end customers ( students)One point contact for IT based solutions for new launch systems

Headed - Post-paid & Prepaid Activations for MAGService Provisioning reconciliations between various systems Networks, Plan and PacksActivation Related Support – Retail, Enterprise & Sales TeamExpertise in overall customer's on boarding Life cycle management of Prepaid and PostpaidHandling activations and reconciliation with Revenue Assurance team, for enterprise products. I.e. Audio Conferencing Systems, Toll free, Lease LineOperational cost reduction, motoring and maximum customer's on boarding with optimized resources, by referring funnel structure at all steps of activations and provisioningSystem testing done for user acceptanceRecycling of Numbers, Post & Pre Activations Reconciliation. Plans, ProvisioningExpertise in handling Customer Activation Form compliance management system and VTM / DOT processesVendors Operations - Training needs identification to associates and vendor agents, verification activities closer within TAT with quality of verification, to ensure credit profiling loss and future churnConducted monthly inventories of SIM (SIM Management)Process calibrations to reduce operational gapsVery good experience in handling different changes and providing them best support for process managementInternal ISO Process Audits and Compliance MonitoringCoordinated with sales team during sales drivePerformed complaints analysis and reduction of all Post-paid Complaints across the Circle. Yellow belt.Handled refunds, adjustments & reversal process of the Maharashtra & Goa CircleExperience in call centre activities, by handling customer queries and resolving complaints.Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.Performed reviews assessing each employee's performance and developed improvement plans.Maintained team efficiency by strategically

Prepared schedule for back-office tasks and employees' daily functions.Executed billing tasks and recorded information in company databases.Created improved filing system to maintain secure client data.

Evaluated components and final products against quality standards and manufacturing specifications.Completed precise measurements using special tools.Monitored performance and generated reports detailing quality of product and defect rates.

Acco Mba

Majored in Customer Relationship

High School Diploma