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Rakhee Kotecha Email & Phone Number
Tier II Support Manager, Digital Products (Website)
at
Canada Post / Postes Canada
1 work email found
@canadapost.ca
2 phones found area 416
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Tier II Support Manager, Digital Products (Website)
Location
Canada
Company size
Who is Rakhee Kotecha? Overview
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Quick answer
Rakhee Kotecha is listed as Tier II Support Manager, Digital Products (Website) at Canada Post / Postes Canada, a with 23556 employees, based in Canada. AeroLeads shows a work email signal at canadapost.ca, phone signal with area code 416, and a matched LinkedIn profile for Rakhee Kotecha.
Rakhee Kotecha previously worked as Customer Care Manager, Digital Operations (epost) at Canada Post / Postes Canada and Learning Consultant (Intensive Coaching Unit Mentor) at Rogers Communications. Rakhee Kotecha holds Bachelor Of Commerce, Information Technology Management, Major: Telecommunications, Minor: Marketing from Ryerson University.
Company email context
Email format at Canada Post / Postes Canada
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{first}.{last}@canadapost.ca
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AeroLeads found 1 current-domain work email signal for Rakhee Kotecha. Compare company email patterns before reaching out.
Profile bio
About Rakhee Kotecha
Motivated and energetic individual, passionate about my customers and their experience. Exceptional analytical, detail orientation and investigative skills providing creative solutions to complex problems. Experienced in developing high performing, customer focused teams through extensive coaching, mentoring and training. Encourages and empowers employees by acknowledging strengths and working together to improve areas of opportunity.
Listed skills include Customer Experience, Troubleshooting, Training, Team Leadership, and 29 others.
Current workplace
Rakhee Kotecha's current company
Company context helps verify the profile and gives searchers a useful next step.
Canada Post / Postes Canada
7 roles · 27 years
Rakhee Kotecha work experience
A career timeline built from the work history available for this profile.
Customer Care Manager, Digital Operations (Epost)
CurrentResponsible for day to day operational management and problem resolution including troubleshooting, tracking and triaging incidents, escalation and communication for issues reported to epost by clients including mailers, Financial Institutions, consumers and internal stakeholders. Actively works with our Call Centre, Solutions Group and Product and Technology Teams to champion the needs of internal and external Clients as part of our overall service management team.
Jan 2013 - Present
Learning Consultant (Intensive Coaching Unit Mentor)
• Successfully transitioned Technical Support/Customer Service agents from in-class training into productive call centre agents through intense coaching and mentoring• Managed agent performance and empowered teams to meet departmental targets including Quality, Customer Satisfaction Results and operational KPI's• Conducted mid and final reviews, reporting on overall performance, attendance and behavioral issues. Made recommendations to Managers and Senior managers pertaining to overall performance and job fit. • Provided technical and customer experience focused training in a clear, logical and easy to understand manner, tailored to various learning styles and audiences.• Provided operational assistance to increase SLA's by relaying call volume trends, and accomodating increased staffing levels during peak hours• Create and update Call Evaluation forms to keep aligned with business practices, policies and procedures• Conducted coaching clinics to increase tenured agent/team productivity, quality scores and customer satisfaction results
2010 - 2012
~2 yrs
Cable Repair Technical Support Representative
Provided efficient and effective, end to end troubleshooting and issue resolution including:- Hardware, Software, 2 Way services, provisioning, Product feature/functionality education- Identified outages and escalated tickets to support groups to ensure timely resolution- Created service orders to dispatch technicians in a timely manner to resolve RF issues- Analysis of customer accounts/history, tools and resources to ID root cause and provide solutions
2006 - 2010
~4 yrs
Customer Service Representative
2005 - 2006
~1 yr
Accounts Receivable Consultant
2004 - 2005
~1 yr
Fundraising Consultant
Univision Marketing Group
2000 - 2004
~4 yrs
Team & coworkers
Colleagues at Canada Post / Postes Canada
Other employees you can reach at canadapost.ca. View company contacts for 23556 employees →
MN
Mariella Nicole Gerochi
Colleague at Canada Post / Postes CanadaCentral Luzon, Philippines
View →
NN
Natalie Nadeau
Colleague at Canada Post / Postes CanadaOttawa, Ontario, Canada
View →
TJ
Tegan Johnson
Colleague at Canada Post / Postes CanadaMartensville, Saskatchewan, Canada
View →
MN
Mark Nilsson
Colleague at Canada Post / Postes CanadaCanada
View →
MS
Mary Salcedo
Colleague at Canada Post / Postes CanadaEdmonton, Alberta, Canada
View →
HS
Harlal Singh
Colleague at Canada Post / Postes CanadaBrampton, Ontario, Canada
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VG
Veronique Gregoire
Colleague at Canada Post / Postes CanadaGreater Ottawa Metropolitan Area, Canada
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BM
Bernadette Murray
Colleague at Canada Post / Postes CanadaOttawa, Ontario, Canada
View →
MU
Muzaffer Uluscu
Colleague at Canada Post / Postes CanadaVancouver, British Columbia, Canada
View →
JJ
Jim Jones
Colleague at Canada Post / Postes CanadaOttawa, Ontario, Canada
View →
Mariella Nicole Gerochi
Colleague at Canada Post / Postes CanadaCentral Luzon, Philippines
View →
NN
Natalie Nadeau
Colleague at Canada Post / Postes CanadaOttawa, Ontario, Canada
View →
TJ
Tegan Johnson
Colleague at Canada Post / Postes CanadaMartensville, Saskatchewan, Canada
View →
MN
Mark Nilsson
Colleague at Canada Post / Postes CanadaCanada
View →
MS
Mary Salcedo
Colleague at Canada Post / Postes CanadaEdmonton, Alberta, Canada
View →
HS
Harlal Singh
Colleague at Canada Post / Postes CanadaBrampton, Ontario, Canada
View →
VG
Veronique Gregoire
Colleague at Canada Post / Postes CanadaGreater Ottawa Metropolitan Area, Canada
View →
BM
Bernadette Murray
Colleague at Canada Post / Postes CanadaOttawa, Ontario, Canada
View →
MU
Muzaffer Uluscu
Colleague at Canada Post / Postes CanadaVancouver, British Columbia, Canada
View →
JJ
Jim Jones
Colleague at Canada Post / Postes CanadaOttawa, Ontario, Canada
View →
2 education records
Rakhee Kotecha education
Bachelor Of Commerce, Information Technology Management, Major: Telecommunications, Minor: Marketing
Education record
David And Mary Thomson
FAQ
Frequently asked questions about Rakhee Kotecha
Quick answers generated from the profile data available on this page.
What company does Rakhee Kotecha work for?
Rakhee Kotecha works for Canada Post / Postes Canada.
What is Rakhee Kotecha's role at Canada Post / Postes Canada?
Rakhee Kotecha is listed as Tier II Support Manager, Digital Products (Website) at Canada Post / Postes Canada.
What is Rakhee Kotecha's email address?
AeroLeads has found 1 work email signal at @canadapost.ca for Rakhee Kotecha at Canada Post / Postes Canada.
What is Rakhee Kotecha's phone number?
AeroLeads has found 2 phone signal(s) with area code 416 for Rakhee Kotecha at Canada Post / Postes Canada.
Where is Rakhee Kotecha based?
Rakhee Kotecha is based in Canada while working with Canada Post / Postes Canada.
What companies has Rakhee Kotecha worked for?
Rakhee Kotecha has worked for Canada Post / Postes Canada, Rogers Communications, Bell, and Univision Marketing Group.
Who are Rakhee Kotecha's colleagues at Canada Post / Postes Canada?
Rakhee Kotecha's colleagues at Canada Post / Postes Canada include Mariella Nicole Gerochi, Natalie Nadeau, Tegan Johnson, Mark Nilsson, and Mary Salcedo.
How can I contact Rakhee Kotecha?
You can use AeroLeads to view verified contact signals for Rakhee Kotecha at Canada Post / Postes Canada, including work email, phone, and LinkedIn data when available.
What schools did Rakhee Kotecha attend?
Rakhee Kotecha holds Bachelor Of Commerce, Information Technology Management, Major: Telecommunications, Minor: Marketing from Ryerson University.
What skills is Rakhee Kotecha known for?
Rakhee Kotecha is listed with skills including Customer Experience, Troubleshooting, Training, Team Leadership, Technical Support, Customer Service, Management, and Telecommunications.
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