As an experienced India Market Sales Representative with a strong background in the travel and tourism industry, I bring a unique blend of expertise and dedication to my work. Having earned both a Master's and Bachelor's degree in Travel and Tourism from Delhi University, India, I have also obtained certifications in Automatic Ticketing Systems, Electronic Sales Report, Fare Construction, and Miscellaneous Charges Order.Throughout my career, I have consistently demonstrated exceptional sales and communication skills, enabling me to singlehandedly establish a solid foothold for Plaza DMC in India. My efforts led to a 300% increase in revenue while also boosting revenue by around 150% through strategic travel roadshows across various Indian cities. I am passionate about enhancing client satisfaction and destination understanding. By utilizing business tools to optimize response times and itinerary perception, I have contributed to building brand value in the Indian tourism industry. My approach involves providing comprehensive, end-to-end services and solutions to B2B partners, which includes developing customized travel plans and offering ground-level support.I have developed a client grievance handling system that addresses errors at the ground level and ensures service recovery during guests' stays. Additionally, I have strengthened market reputation by maintaining frequent engagement with existing and potential business partners and establishing connections with new agencies.As Turkey's Single Point of Contact (SPOC) and destination expert, I conduct destination-specific training for travel agents, create comprehensive travel plans, and diligently follow up on inquiries to expedite deal closures. Staying up-to-date with travel advisories for Turkey and the unique experiences each city offers, I tailor itineraries and provide clients with intricate details.I am excited to continue leveraging my skills and experience to make a significant impact in the Indian market and the travel and tourism industry. Let's connect to explore opportunities for collaboration and growth!
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Indian Market RepresentativePlazadmc -
Indian Market RepresentativePlazadmc Aug 2011 - PresentDelhi, IndiaACHIEVEMENTS: Independently established a strong presence for Plaza DMC in India by maintaining clear communication and providing precise answers to inquiries, resulting in a revenue increase of approximately 300% Increased revenue by around 150% by expanding into various Indian cities through travel roadshowsKEY DELIVERABLES: Enhancing response times and itinerary comprehension by employing business tools to foster greater customer satisfaction and destination knowledge Establishing brand value in the Indian tourism sector by offering all-inclusive, end-to-end solutions and services to our B2B partners, including customized travel plans and on-the-ground support Implementing a client grievance management system to identify causes of errors at the ground level and guarantee service recovery during clients' stays Strengthening market reputation by regularly meeting with existing and potential businesses, connecting with new agencies, and sharing their information with the head office weekly for promotional purposes Evolving into Turkey's single point of contact (SPOC) and destination expert, providing destination-specific training to travel agents, crafting detailed travel plans, and diligently following up on inquiries for prompt deal closures Compiling annual sales reports that emphasized agency-specific business and revenue figures to develop effective marketing strategies Staying current with travel advisories for Turkey and the unique experiences each city provides in order to customize itineraries and offer in-depth details to clients -
Supervisor - Reservation & TicketingTurkish Airlines Gsa Oct 2004 - Aug 2011Delhi, India Issued airline tickets accurately and efficiently in compliance with company guidelines and industry regulations. Owned a stellar track record of building and maintaining strong relationships with clients, ensuring their satisfaction through effective communication and prompt resolution of issues. Consistently exceeded customer satisfaction targets by monitoring feedback, implementing process improvements, and addressing complaints in a timely and professional manner. Successfully managed a team of 4 reservation agents by conducting weekly team meetings, setting realistic goals and targets, and providing regular feedback and support to promote high levels of performance. Collaborated closely with the sales team to provide them with the necessary information and support to effectively promote the airline's services and increase revenue. Generated regular reports on team performance, monitored progress towards targets, and identified opportunities for improvement and reported them to the senior leadership. -
Supervisor Reservations & TicketingKuwait Airways Dec 1992 - Aug 2004Delhi, India Sold and issued flight tickets to customers, ensuring accuracy in booking details, and providing customer support in resolving any ticketing-related queries. Ensured seamless travel arrangements for religious pilgrims by coordinating with the religious affairs department to ensure smooth and timely transportation, their visa and permit requirements. Coordinated with employers and employees to facilitate flight tickets and work permits for those traveling to Kuwait for employment purposes. Provided excellent customer service to passengers by addressing their queries, handling complaints, and ensuring a positive travel experience. Achieving sales targets by promoting airline products and services, upselling where possible, and encouraging repeat business. Supervising and training junior staff members, ensuring compliance with standard operating procedures, and fostering a positive work environment. -
Counter ExecutiveHans Air, India Aug 1991 - Nov 1992 Collaborated with customers to understand their travel needs and preferences, and provided customized travel solutions, including flight bookings and hotel reservations. Built and maintained strong relationships with customers by providing excellent customer service and following up with them before, during, and after their trips to ensure their satisfaction. Used effective sales techniques to promote Hans Air's products and services, met and exceeded sales targets, and contributed to the agency's profitability. Use various booking systems, including Sabre, Amadeus, and Galileo, to search for and book flights, hotels, and other travel services. Manage customer payments, refunds, and cancellations, and ensure that all transactions are processed accurately and in a timely manner. Participate in training programs and attend industry events to enhance knowledge and skills and stay current with the latest trends and technologies in the travel industry.
Rakhi Bhalla Education Details
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Frequently Asked Questions about Rakhi Bhalla
What company does Rakhi Bhalla work for?
Rakhi Bhalla works for Plazadmc
What is Rakhi Bhalla's role at the current company?
Rakhi Bhalla's current role is Indian Market Representative.
What schools did Rakhi Bhalla attend?
Rakhi Bhalla attended Delhi University, Delhi University.
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