Rakhi Samant Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Responsibilities Include:
• Making contact with customers via telephone to arrange payments for past due accounts.
• Handling calls as per call model and providing necessary account related information, processing payments, updating consumer request and complying with company and regulatory policies.
• Completing initial trace work using online tools and account systems.
• Following set regulations and guidelines set by provincial, federal and client specific directives.
• Negotiating with consumer and exploring money sources to determine best possible arrangements.

Mumbai Area, India

• Responsible for complete recruiting, payroll and managing Phlebotomist for Territory of Mumbai
• Preparing various HR related documents and policy as per management requirement
• Conducted interviews for potential candidates and managed the hiring and orientation process for selected new hires
• Managing and Scheduling recruiting events for different locations.
• Providing various sales reports Daily/Weekly & Monthly based on management requirements
• Preparing and documenting SOPs/Process flows and PPTs for various departments & standardizing customer communications

Noida Area, India

• Oversee the Daily Operations/Recruitment & Inventory of sales for West & North Territory
• Assisted HR team with complete regional recruitment cycle including pre-screening/interviewing candidates, completing interview forms, orientations and also with payroll & exit interviews
• Conducted interviews for potential candidates and managed the hiring and orientation process for selected new hires
• Analyzing and publishing daily/weekly reports on sales and operations
• Fully responsible for Admin functions of West region