Experience:6+ years of experience across Agentpoint and Reapit Group.Skills:-Qualified business analyst with excellent work ethics, communication and time management skills.-Directly communicated with clients to understand their requirements and the pain points with the related product and delivered their website/software solutions in a timely and succinct manner.-Maintained and improved various software and solutions which includes but not limited to websites, apps and portals based on the client's business needs.-Led teams for various projects.-Served as the main point of contact or SME for a product line within Agentpoint/Repeat Group , was alsoresponsible for the rollout of the product.-Completed multiple data migration projects within the organization.-My duties also included creating instructional documents/videos for the clients and the internal teams, resource management, budgeting and training.Activities carried out on:-Monday.com, Jira, Hubspot, various CRM systems including Agentbox, Property Hub, Freshdesk, Zoho desk.Career Highlights:- I have delivered numerous projects/products over the years to highly renowned Real Estate Agencies in Australia which includes Ray White, Elders Real Estate, Stone Real Estate, McGrath and many more.-I was responsible for the roll out of a product line at Agentpoint/Reapit and have carried out critical analysis of the performance of the software. I planned improvements for the product by actively communicating with clients. It is currently one of the most popular products at Reapit.-I have also successfully completed a system/data migration from PortPlus to Agentbox in 2022.-Obtained the Reapit Global Employee performance award in 2021.-Promoted to a Product Owner role for digital products at Reapit in August 2023.