Qligence is a top BPO provider that can increase your productivity, profitability, and efficiency with its solutions in Digital Marketing, Data Entry, Healthcare Staffing, Software, and Web Development services. Qligence is a division of SS Group, a well-known corporation with more than two decades of experience in a range of industries.Key Responsibilities:*** Conduct thorough market research to identify potential clients, industries, and market trends*** Generate leads and opportunities through various means, such as cold calling, networking, online marketing, and attending industry events*** Prepare and present proposals, quotes, and pitches to prospective clients.*** Cultivate and maintain strong relationships with existing clients to identify upsell and cross-sell opportunities.*** Develop and implement business development strategies aligned with the company's objectives and growth targets.*** Negotiate contracts, terms, and pricing to close deals with clients. Collaborate with legal and finance teams to ensure agreements are in line with the company's policies.*** Work closely with marketing, product development, and other teams to align business development efforts with the company's overall strategy.*** Assess potential risks and challenges associated with new opportunities, clients, and markets.

Flevnex is a reliable software development firm dedicated to delivering innovative digital solutions with the latest technologies. Specializing in custom software development, web development, AI development, cloud consulting, mobile app development, and IT staff augmentation services, we strive to exceed expectations and drive success for our clients.Key Responsibilities:***Develop and implement strategic business plans to achieve company objectives.***Oversee and manage the day-to-day operations to ensure smooth functioning and efficiency.***Lead, mentor, and develop a high-performing operations team.***Stay updated on industry trends and implement relevant technological advancements.***Ensure compliance with regulatory requirements and company policies.***Set performance goals and provide regular feedback to ensure team members meet their targets***Analyze operational data and key performance indicators (KPIs) to identify trends and make informed decisions.***Collaborate with other departments and senior leadership to align business operations with company goals***Ensure projects are delivered on time, within scope, and within budget.

** Managing a team consists of 20+ members.** Identifying and analyzing the level of legal and compliance risk for organizations.** Ensuring clients' Service Level Agreements (SLA).** Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) to minimize client's risk.** Working with clients to meet Know Your Customer (KYC), Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) requirements.** Identify Politically Exposed Person (PEP) and analyze them with high priority including EDD to minimize AML/CFT.** Screening the sanction lists (such as OFAC, UN, EU, Iran Sanction), and conducting research on CDD, KYC, and AML/CFT monitoring.** Train new employees about due diligence process to develop their skill.** Assist with daily reporting tasks such as numbers gathering and report creation.** Resolve client issues and provide exceptional question resolution

** Designing training programs** Carry out training needs and prepare learning materials for programs** Conducting training sessions** Monitor and present employee performance** Identify individual and team skills gaps** Support and mentor new employees** Reporting to the supervisor about training improvement

** Ensured the excellent client service. ** Reported to Team Leaders with the current details of the team.** Performed research via internal and external sources, gather and analyze documentation in accordance with regulatory KYC requirements.** Escalation to the immediate supervisor of potential threats that may occur in operational processes.

** Collected and analyzed adverse media and risk factors.** Evaluated the negative news and stored in the provided application.** Conducted research and review on the negative news.** Reported to the supervisor about the possible risk.