Rakib Amin Email & Phone Number

Winter Park, Fl, Us

Orlando, Florida, United States

Maintain and respond to support requests for issues related to the 365 apps, Exchange Online, Teams, One Drive as well asutilizing PowerShell to automate tasks.Configure, deploy, and manage Office 365 solutions that focus on efficient and effective collaboration, including One Driveand Teams.Support and troubleshoot voice/video communications within Teams.Anticipate implementation obstacles and develop plans to address them.Provide input into the technology plan for the organization and ensure that plans are integrated effectively with other aspects of the technical infrastructure.Provide advanced level support and troubleshooting to resolve platform and solution-level issues.Provide support and documentation to our internal support teams as well as end users.Provide recommendations for investment inproducts and technology solutions, supported by appropriate ROI, total cost of ownership, and/or cost benefit analysis.

Florida, United States

Managed and maintained a complex IT infrastructure, Implemented robust security measures, including firewalls, antivirus software, and intrusion detection systems, to protect sensitive data.Conducted regular system updates, patch management, and software deployments to enhance system performance and security.Performed routine data backups and developed disaster recovery plans to safeguard critical information.Provided technical support to users, resolving hardware and software issues promptly.Collaborated with cross-functional teams to plan and execute IT projects, including hardware upgrades and system migrations.

Florida, United States

Installing and configuring computer hardware, software, systems, and networksMonitoring and maintaining computer systems and networksTraining end-users on hardware functionality and software programsMaintaining databases and ensuring system securityDocumenting processes and performing diagnostic testsUpgrade systems to enable compatible softwareProvide IT solution to several businesses

Lake Mary, Florida, United States

Resolves hardware and software technical support issues which includes troubleshooting, diagnostics, and contacting manufacturers’ technical support centers, researching resolutions, and resolution follow up.Manages the installation and de-installation of computer equipment and maintains the CTS inventory database.Develops and maintains detailed documentation of the configuration of non-standard software and the installation procedures. Provides backup Help Desk phone support.Assists faculty and staff with computer workstation and peripheral needs.Manages and maintains operating system critical and security patches for all computer workstations.Provides backup support for PeopleSoft computer operations and room bookings.Provides backup computer hardware and software support.Performs other duties as may be required or assigned.

Orlando, Florida Area

Process consumer loan applications for Credit cards, Auto loans, and Personal Loans Processed all bank loan activity from the initial trade to the time of fundingMinimized errors by performing second checksAccurately posted all funding memos and ensured delayed compensation and seller's cost of carrying were calculated correctlyUpdated all interest rates, fees, pay in-kinds, and pay downs in the systemWorked closely with the Asset Solutions team in ensuring all term loan positions, clips, and accrual information tiedCertified Florida Financial Representative with a license to offer loan and mortgage products.process Jack Henry Service Events & submit cards fraud claim.Ensure members’ account is in good standing by constantly following up on complicated issuesVigilantly analyze members’ accounts for any out-of-pattern behaviorAudit ACH, EFT & Check payments to members

Orlando, Florida Area

Provide technical support to business and IT professionals on both hardware and software issuesCollected and analyzed business dataWork on claim forms and research account history for unusual claim patternsWorked with mass client work order and solve pending billing issuesManage small business communication networkIntegrated multiple business process improvements, trained and managed new personnel, completed risk analysis, and worked on the development of statistical business models

Ottawa, Canada Area

• Maintain constant communication with business and private clients.• Process fraud/dispute claims by small business and individual cardholders .• Verify Credit Card fraud claims and inform clientele of claim decision. • Provided service backup to brick and mortar TD branches.• Responsible for maintaining details customer transaction record and account policy update

Master'S Degree, Information Technology

Bachelor Of Commerce (B.Com.), International Business/Trade/Commerce

Bachelor Of Commerce (B.Com.), International Business/Trade/Commerce