Md. Rakibul Islam Email & Phone Number

I am a seasoned CRM developer and web application specialist with over 13 years of experience building and managing custom CRM systems that drive business efficiency. My expertise lies in translating complex technical requirements into accessible, user-friendly solutions. Skilled in Zendesk, Freshdesk, and HubSpot, I design and implement customized workflows that enhance user experience and optimize performance.Proficient in integrating third-party applications and APIs, I ensure seamless interoperability with existing platforms. My experience covers a range of responsibilities, from managing user access and data integrity to troubleshooting and training teams for effective platform use. With a strong background in e-commerce solutions and social media integrations, I deliver robust solutions tailored to the unique needs of each client. My commitment is to exceed client expectations, providing exceptional service and support that fosters success.CORE COMPETENCIES• Full Stack Development (JavaScript, React, Node.js, HTML/CSS, PHP, Python)• E-commerce Development (Shopify, WooCommerce, Magento, BigCommerce)• Product Research & Market Analysis• Project Management & Agile Methodologies• Freelancing (Full-Time & Part-Time)• Team Leadership & Mentorship• API Development & Integration• Zendesk System Administration• Database Management (MySQL, MongoDB)• CI/CD, Version Control (Git), Cloud Platforms (AWS, Azure)ACHIEVEMENTS• Upwork’s Top Rated Zendesk expert for 6 years with 11,000+ Zendesk Work Hours• 11 Years of experience in Zendesk• Member of Upwork Inc. Talent Cloud and former Administrator of Upwork.com Support Center • 200+ websites for business and personal website development• 50+ completed Zendesk• 20+ Zendesk custom application development and integration using 3rd party and Zendesk API• Proven record of the highest CSR achievement for multiple organizations.• Delivering winning brand of e-commerce store and maintenance.WEB DEVELOPMENT DELIVERABLESHigh-Conversion ecommerce store development using Shopify, Woocommerce, BigCommerce, etc, from scratch. Custom and CMS Web Applications and plugins. As well as a personal and commercial company and portfolio website development. CRM DELIVERABLES Help Center theme customization (Branding), Ticket flow setup, Administration, Triggers, Automation, SLA and Zendesk Talk & Chat management, Zendesk self-service development, AnswerBot, GoodData, Explore reporting, Optimization:- deflecting several tickets, Custom application development using Zendesk API v2.

Listed skills include Web Development, Php, Jquery, Seo, and 44 others.