Area Service Manager
CurrentProficient in analyzing Customer Behaviour to provide critical inputs, formulating and implementing various strategies for retention of customers for after sales service. Learned to value commitment and goal-setting. Extensive understanding and usage of processes as well as fast assimilation of best practices from outside functions or businesses. Distinction of handling dealerships & Secondary Networks Ensured the maintenance of service standards at dealerships and conducted training of dealers Service teamCORE COMPETENCIESStrategic Planning Establishing territory goals and developing Service and Parts plans for the territory Planning of Service activities to influence customer buying patternAfter Sales Service Focusing Key Business Targets for the Financial Year- Service Reporting, Genuine Parts, Labour Revenue, Engine Oil Purchase & Controlling Warranty Cost. Appointing & Activating New Networks , Such as Dealerships & Authorised Service Centre Implementing strategies / policies for After Sale Service; reaching out to the unexplored market segments / customer groups for business expansion thru service camps Focusing on Service standards establishment, Organizing PGM meets and Customer meets. Conducting market research for evaluation of product performance Gathering market intelligence, tracking competitors’ activities and providing valuable inputs for fine tuning After Sale Service activities Expert decision on giving warranty to customers & Reducing the Warranty Cost thru On the Job Training & Ensuring Basic SOP implementation to reduce Service Quality Failures. Service Marketing Providing training to Private Garage Mechanics to promote new products Target setting for dealership works manager in retailing vehicles on a monthly basis Monitoring of filling of “Service Activation” coupons online – Which can be used by sales team in better sales management
