Rizwan Akram Email & Phone Number

Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs Delegates authority and responsibility with accountability and follow-up.Arranging and participation in exhibition/Advertising/invitationPrepare costing and feasibilities for exhibitionsGenerate and follow sales leadPreparation and maintaining of DSR and Daily reportsPrepare sales plan and budgeting.Maintains contact with all clients in the market area to ensure high levels of client satisfaction. Receivables follows up with sales teamRecruits, tests, and hires Sales Executives based on criteria agreed upon by senior management. Marketing and Customer visit when and where necessaryControls expenses to meet budget guidelinesCoordination for deliveries /Schedules/Sales

The company is involved in manufacturing of All Types of Uniforms.Key Responsibilities:Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs Delegates authority and responsibility with accountability and follow-up.Arranging and participation in exhibition/Advertising/invitationPrepare costing and feasibilities for exhibitionsGenerate and follow sales leadPreparation and maintaining of DSR and Daily reportsPrepare sales plan and budgeting.Maintains contact with all clients in the market area to ensure high levels of client satisfaction. Receivables follow up with sales teamRecruits, tests, and hires Sales Executives based on criteria agreed upon by senior management. Marketing and Customer visit when and where necessaryControls expenses to meet budget guidelinesCoordination for deliveries /Schedules/Sales

Altitude Software MENA - Jun. 2004Key Responsibilities:Accountable for face to face interactions with clients in a productive, pro-active sales and service-driven environment.Assigning the appropriate personnel to deal with customer complaints until resolution and deal confidently and tactfully with clients demonstrating excellent skills.Co-ordinating with clients and technical team to monitor the progress of the projects and the contractual deliverables based on the service level agreements.Supporting the sales with customer requirements in a timely and efficient manner.Conducting customer satisfaction survey and feedback to improve service quality.

Key Responsibilities:Providing the information to the customers and agents about the maturity of the existing plans and renewals.Intimate the agents at the lapse of the policy term to maintain the payments of the premium from the clients as per the policy schedule.Perform market research to set up an appropriate policy plan and turnarounds for the clients.Monitoring the value of the policy to make sure that client gains the profit up to the maturity of the policy term.Correspondence and communication to keep the client well informed about the development, intimating the client about the policy renewals and premiums.

Key Responsibilities:A front- desk customer relation officer, responsible for replacing the existing Oman bank ATM cards with Mashreq Bank PJSC.Active participation as a team member to launch a new product called 'MashreqChoice'.Opening new customer accounts over the phone for all "27" branches of U.A.E.Acquired training for several bank functions such as Tellers, Operations and Supervisory functions.As a part of a team of product development I also worked on MashreqStart and Loan-by-Phone.I was promoted as a senior team member directly reporting to product manager.

The company is involved in manufacturing and marketing of Over Head Cranes (ABUS Germany) Dealer of Hetronic Radio Remote Control System (Malta) Welding Machine from Denmark, Baymat Steel cleaning and polishing machines, 3M AccessoriesKey Responsibilities:Increasing market awareness and create demand of products ensuring new business leads are generated.Providing Value for money analysis to customers for promoting products against competitors.Meeting the customers for analyzing the needs and compute the best possible way for providing cost-effective turn-key solutions.Maintain a breadth of interaction across all dedicated accounts while keeping focus engagement on high revenue potential customers.Responsible for managing the customer satisfaction and providing a constant and improved customer experience.Monitor the despatch process to ensure that the material is reached to end user in timely manner.Bridging between customer and technical team in case of technical questions or queries or problems.Developing good relations with customers with an objective of maintaining the Annual Maintenance Contracts. Performing market research surveys on customer needs and requirements enhancing the quality of service and benchmarking customer satisfaction. Maintain awareness and knowledge of contemporary operational theory and method and provide the suitable feedback and customer experience to the parent organisation for product development and improvement program.

The company specializes in the manufacturing and production of industrial radio remote controls.Highlights:Rocketed sales across the Enterprise/ SMB accounts in UAE and Gulf region through successful execution of sales operations.Increased sales quota from AED 35K to AED 180K per month.Successfully headed and built the sales team from scratch, thus augmenting productivity/ profitability of sales activities in UAE.Key Responsibilities:Strategizing, managing, and expanding entire business area as per organizational goals/ strategies. Supporting rapid sales growth through development and implementation of sales channels with a high level of efficiency, quality and cost effectiveness.Formulating customized turnkey strategic business solutions and indicators for diverse geographic locations, to streamline generic and regional business components.Developing business plan, formulating sales strategies and communicating the same to upper management for implementation to achieve annual sales target and distribution/visibility targets within the coverage area.Prospecting and negotiating strategic business partnerships within assigned territories, resulting in maximization sales revenue and business expansion.Conducting market surveys and analysis as a precursor to re-evaluating existing product range, and authorizing the introduction or purging of products as per their potential and profitability respectively.Playing a pivotal role in aiding the conceptualization of product positioning exercises and establishing a strong customer support infrastructure for the company. Providing input for product planning, developing ideas and strategies to support future product development, to meet defined sales targets.Directing and monitoring overall activities of 4 sales managers, handling all aspects of their training and conducting performance reviews periodically in order to maintain a motivated team.

The company is involved in manufacturing and marketing of specialty wire, cable and cord products for the electronics and electrical markets.Key Responsibilities:Responsible for customer service to channel partners in UAE & GCC, duties included answering customer queries, problem solving and providing detailed information on new products. Provided support to the sales team, ensuring all sales and service objectives were met.Reviewing the weekly sales report with the sales management and preparing the action plan for the sales team to increase the sales. Working with new customers in terms of introducing Belden products, creating demand, ensuring new business, routing the purchase order through the partner.Monitor the despatch process to ensure that the material is reached to end user in timely manner.Bridging between partners and head office in Venlo for the dispatch of orders.Organizing the training for new customer service representatives and associates. Performing market research surveys on customer needs and requirements enhancing the quality of service and benchmarking customer satisfaction. Generating continuous sales through successful partner follow-up.Creating and introducing in-store customer awareness and feedback forms with most useful results

Key Responsibilities:Developing business and customer base through various sources like yellow pages / business directories or through references from existing clients.Understanding customer requirements and proposing various types of insurance policies/programs to cover the risks with most suitable financial security plan to corporate giants and individuals. Presenting the most appropriate type of insurance cover to fulfil client's requirements with best protection and benefits. Correspondence with clients to answer the queries and to constantly update customers on latest developments in the insurance sector.Customer retention through timely follow up mainly on policy renewals to introduce broad insurance coverage.Coordinate with the client and the claims department to assist with the necessary documentation to speed up the claim procedure.

Key Responsibilities:Act as a liaison between the client and Beta Trading, serving as an internal client advocate.Coordinating with client's within the scope of the project, resolving the critical service issues and follow-up to maintain quality with survey and feedback.Handling customer complaints and develop conflict resolution strategy. Maintain and re-establish good relation with the customers to achieve continuous sales targets. Communicate and promote key Beta initiatives to the client (user group meetings, product enhancements).Client participation to request feedback on product/service initiatives.

B.A (Bachelor Of Arts)

F.A

Ba