Raksha Gupta Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Gurgaon, India

Handling reputation Management for Maruti Suzuki India Limited.• Moderating and monitoring social channels like Facebook, Twitter, Instagram and Playstore. Identifying and escalating customer service concerns, drafting brand responses, moderation of Spam, negative& sensitive content.• Formulate responses for user engagement while adhering to the social tone & language of the brand.• Monitoring and acting upon the crisis-specific messages as per the guidelines listed by the brand.• Conducting extensive research on the competitors for the refinement of existing reputation management techniques used by the brand.• Using social listening for fraudulent account identification and for monitoring the mentions about the brand.• Identifying user-generated content that can be used for the brand’s advocacy program.• Auditing the complaints/ queries received by the brand.• Extensive Research on the guidelines of different social media channels for copyright, trademark, and impersonation violations.

Gurgaon, Haryana, India

Gurgaon, India

Key Responsibilities:-Managing brand communications on various social media channels like Facebook, Twitter, Quora, Google Plus etc. Making travel related suggestions across various social media channels.-Driving engagement on various social media channels and generating leads.-Moderation of the company's blog. Driving engagement on the blog, generating leads and driving traffic back to the website and other blogs.-Giving expert advice related to Travel on Quora-Directly responsible for monitoring the negative feedback given by the customer on different Social media channels and improving the resolution rate. Working closely with the business and branding team to resolve the chaos and making final communication back to the traveler.- Directly responsible for increasing the positive feedback given by customers on consumer forums.Closely monitoring the positive feedback by customers across different social media channels.-Responsible for community management across different social media channels and reporting the engagement on weekly basis.

Noida Area, India

Kolkata , India

New Delhi , India

New Delhi , India

Kolkata , India

Master’S Degree, Clinical Psychology

Bachelor’S Degree, Human Development