Operations- Custodian of deliverables at branch ie.welcome kit,cheque book,Atm/Debit cards,Tatkal kits.As a custodian ensure.Customers as per SMS failed report in DMS are contacted to collect their deliverables from branch..Delivery of deliverables to customers at branch.obtaining necessary id documents of customer/obtaining customer acknowledgement in combined tally cum delivery register.Ensure low stock of deliverables are retained at branches..EOD stock tally of physical deliverables are retained at branches and tally report(DMS).destruction of deliverables which have exceeded their retention period..ensure proper record of destruction of deiverables is maintained..ensure proper delivery of retained card to customers keeping the fresh transaction slip and Id proof..proper maintainence of tax saving fd receipt received at branch and its delivery to customers..ensure fd/rd certificates kept in safe custody frfc vault..re ordering of the tatkal kits with appropriate approvals.ensuring tatkal reconciliation in place for fortnightly basis.●accepting and processing of customer instructions and requests at branch.●Processing stop payment/hot listing requests immediately upon receipt at branch.●maintain inward and outward courier register for all deliverables.●monitoring of Fts and clearing hold instructions.●generating Bod reports.●ensuring leads in crm liability leads.●Maintaing pending register/instructions.●handle branch queries/statements/passbook●asking for feedback from customera to improve NPS.●customers to ensure netbanking /mobile banking/atm.●migrate customer to digital mode.●welcome calling details.●sales targets assigned by bm.●compliance kyc,aml,booking fd/rd online.●calling band 1 and 2 customers to increase balances.

Axis Bank Limited (Mar 2018 – Till Date) - Kanpur / New DelhiDescription: The organization is an Indian private bank offering entire spectrum of financial services for personal and corporate banking.Responsibilities: Assistant Manager: Customer Service Officer (Premium Services), work profile includes• Manage business relations with existing customers to increase the depth of existing relationships.• Coordinating with relationship managers for resolving day to day enquire.• Executing daily banking transactions i.e. RTGS, NEFT and transfers as per banking norms• Assisting and handling requests / complaints of HNI (High Net worth Individual), domestic and NRI clients.• Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry• Acquisition of new clients in order to achieve targets set by the management.