Rakshith Agarwal Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Lead and Managed a team of 19 direct reportees• Responsible for managing the Client account by Stakeholder and Business Management• Interact with the Client, & Customers to manage and resolve customer requests through effective queue management.• Co-ordinate with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.• Implement communication structure to ensure process and procedural updates are shared effectively.• Handling and resolving escalations to the satisfaction of the client and stakeholders• Ensure daily production reports are delivered to the Client as per the contract• Ensure efficient Inventory Management daily to adhere to the Client SLA’s• Perform Root Cause Analysis, Preventive Action and Corrective Action for the Client feedbacks, quality check errors and escalations on a weekly basis• Provide Weekly and Monthly business reviews to the Client• Provide detailed status updates on the CTQ (critical to quality) areas• Prepare Career Development Program and provide monthly feedback to team members.• Responsible for leading, managing, training, and mentoring the team to ensure timely & accurate performance of all department functions.• Manage absenteeism to ensure there is no billing loss to the organization as per the Client contract.• Manage and plan attrition levels of the team• Conduct performance appraisals of the team members• Ensure Individual & Team Productivity, Quality and Average Handling Time across the work types is met as per the Client targets

Hyderabad Area, India

• People Management and leadership support to 9 FTE's, taking care of all their Needs, Objectives and Challenges.• Prepare Career Development Program and provide monthly, quarterly & annual feedback/rating. • Responsible for leading, managing, training, and mentoring the team to ensure timely & accurate performance of all department functions.• Ensure all the SLAs / TATs across the activities are being met.• Clarify queries of the team and ensure consistency and exceptional quality of work produced by the team.• Provide timely and constructive feedback to team members, mentor associates, take ownership of their learning curve and personality development.• Collaborate and provide support to low performers come up in terms of process knowledge.Ensure all departmental policies, procedures, practices, SOPs, process maps, training material, etc. are well documented and maintained on a continuous basis.• Constantly review the current process on every activity, provide process improvement ideas to gain efficiencies, work on those ideas and help implement them in the team.• Handle the escalations that are arising from the team, clients, internal departments and US counterparts.

Hyderabad Area, India

• Handle queries of team members, handle escalations and provide mentorship support.• Knowledge on CMBS loans, Freddie Mac loans, Fannie Mae and HUD loans.• Thorough understanding to Loan documents such as Loan Agreement, promissory note, various third-party reports, site-inspection reports, rent-rolls, credit memo and legal documents• Co-ordinate with several internal and external clients such as the borrowers, legal counsel, CRMs etc.• Performing OFAC searches• Financial Statement Analysis and Ratio Analysis from Borrower’s financials• Performing depth analysis of Rent rolls• Reviewing and abstraction of relevant information from third party reports like Appraisal, PCR & ESA and CoStar market report and updating the Financial Models as per client requirement.• Preparation of lease abstracts and lease audits (Commercial & Multifamily).

Hyderabad Area, India

Hyderabad Area, India

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Ca Inter, Accounting And Finance

Ca Final, Accounting And Finance