Resolved customer issues via Chat, Telephone, email, or Webex session.Regularly follow ups with customers with recommendations, updates, and action plans.Escalated issues promptly according to Standard Operating Procedures.Handled internal and external escalations which are within the team’s scoped.Reproduced issues in-house and responded promptly with Continual follow-ups with customers along with recommendations, updates, and action plans.Provide initial remote technical troubleshooting on all the Workspace.Created knowledge base content for internal and external use.Achieved exceptional, elevated customer satisfaction ratings (4+) consistently.Provided Technical support if customers were unable to place orders due to inventory issues, or website limitations.Served store clientele issues and resolved them in real-time (corporate team).Improved customer satisfaction ratings by addressing issues and fostering timely resolution.Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs.Carefully made decisions on revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. (decision matrix -T2 & 3)Greet and engage with customers; provide information and resolve complaints.Issue receipts, refunds, credits, or changes to customer's.Sell products and meet sales quota for the months.Research complicated cases without prompting to provide more comprehensive service to customer's.Memorized the entire line of company products & services.Troubleshooting and handling complaint calls for customer retentionEnsured products were readily available for customersMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Communicated with vendors regarding back order availability, future inventory, and special orders.Followed through on all critical inter-departmental escalations to increase customers.Cultivated customer loyalty and improved customer rating.Take action to resolve problems quickly.