• Overseeing the production and distribution of digital media assets for films and TV series for Disney Plus.• Setting up project review meetings and conference calls with all internal departments during the preplanning and execution of new projects.• Provided team members with supplies and resources needed to complete assigned tasks on time and within budget limits.• Research of media assets with third party studios like Paramount, Sony, Universal, and Warner Bros.• Tracking projects every day to ensure there is no delay in delivering to the client within the SLA.• Action the client rejections on priority, which includes research and response to the client with a detailed root cause analysis.• Support project managers in project closure ensuring it is completed accurately and timely.• Ensuring the client is billed accurately and in a timely fashion for all the projects handled.• Assessed project progress and created project status reports to keep project managers and clients informed

Act as a single point of contact for DAZN specific event issues andqueriesDriving an incident to resolution though support EngagementResponding to a reported service incident, identifying the cause,and initiating the incident management process.Prioritization and assignment of all Incidents and Service Requestsassigned to the team's Service Now queueEscalate Incidents at risk of breaching Service Level Agreement withthe respective Coordinator.Logging all incidents and their resolution to see if there are recurringincidents.Providing excellent communications by way of notifications andupdates, both written and oral to the business and external partiesProvide stats for the Duty Engineering Team to report on incidenttrendsMonitoring and reviewing live and VOD catch up services using toolsprovidedTransferring the media files according to the client requirement viaAsperaPublishing support documentation to assist staff with requests forinformation & provide training for the new hire

Responded to customer emails, calls and live chat regardingtechnical malfunctions and issues to fix remotely.User account management to provide / removal of user access tothe system logins and business applications through Active directoryand SQL.Maintained compliance with service-level agreements with fast,knowledgeable resolution for diverse issues.Ensure timely resolution of all issues by maintaining consistentcommunication with end-users and making follow-up calls.Incident Management Reporting to ensure that improvement ofservice derived from the past Incidents.