Information Technology Analyst
Bengaluru, Karnataka, India
- Worked as an IT Analyst in customer service, training, and supervision in order to provide good customer service to the clients.
- Good knowledge on Usage of various Cisco tools and Microsoft Outlook.
- Extensive work experience on Service now and Click to Chat toolsensuring all responses to clients are met within the given time frame.
- Hand on experience on GIT(version control)
- Assisting the end users in a wide range of application requirements like Identity and Authentication Management, Account/Opportunity Management, Booking reports and Business Intelligence.
- The structured approach in interacting with Level 2 teams and IT teams for bridging the knowledge gaps as well as prioritizing the service requests.