Rakshitha Ravikumar Email & Phone Number

Bengaluru, Karnataka

Manage complete Database for the West region of India which includes Enterprise,Commercial and Government accounts for renewal and retention.Must meet or exceed assigned quota for quarter and year.Negotiate, protect and grow renewal revenue stream within assigned territory.Drive on-time and accurate renewals by following internal processes and procedures.Maintain consistent and accurate deal progression updates in SalesForce.com for all renewal opportunities in assigned territory from Quote to Close.Build relationships with internal teams and leverage those relationships to produce positive outcomes for the company and your customers. Also talk to Partners and distributors for closure before the support expiry.

Bengaluru, Karnataka

Prospecting and hunting for new customers and be a critical part of New Customer growth for the market you supportWorking closely with Field Sales teams by setting up new customer meetings and following up until completion – the goal is to generate quality new customer pipelineWorking closely with Marketing and Channel teams to define and execute new customer lead generation campaigns and programs (digital campaigns, hosting webinars, co-sell with partners)Qualifying prospect leads to discover BANT information (Budget, Authority, Needs, Timeline)Managing assigned leads and follow up within 48 hoursMaking outbound calls to prospects for the purpose of qualifying leads from new marketing initiatives and targeted contact listsHandling inbound chats via our website and ensure customers’ requests are being responded to timelyMaintaining high level of Salesforce hygiene by ensuring all activities are updated and recorded in SalesforceProactively learning to continuously upgrade your understanding of Check Point solutions and positioningParticipating in on-site events where needed

Bangalore

Responsibilities as an SDR:• Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs• Cold-calling in order to create interest in products and services, generate new business leads and arrange meetings• Identifying and developing new business through networking and courtesy and follow-up calls• Developing effective sales plans using sales methodology• Meeting sales targets set by managers and contributing to team targets• Networking with existing customers in order to maintain links and promote additional products and upgrades• Managing workload in order to organise and prioritize daily and weekly goals

Bangalore

Concentrix BPO Pvt LtdApple IndiaMarch 2011 to March 2015JOB PROFILE:Worked as a sales support representative in an end-to-end sales process, which requires me tointeract with potential customers of Apple. Well versed in handling inbound, outbound andSMS queries. Respond to telephone inquiries, providing quality service to customers and associatesinquiring about the availability of products or status of orders. Listen attentively to caller needs to ensure a positive customer experience. Strive for quick complaint resolution; commended by supervisor for the ability to resolveproblems on the first call and avoid escalation of issues. Excel within a service-oriented company, demonstrating a talent for communicatingeffectively with customers from diverse backgrounds.Sun MicrosystemsNov 2010 to Mar 2011JOB PROFILE:Working as Sales support representative, Job requires interacting with IT managers of variousorganizations and noting the requirements. Instrumental in selling IT Hardware Machines of Sun Microsystems (Servers, Storage). Interact with IT Managers and Directors of the IT companies & various business sectors andunderstand their requirements. Led efforts to initiate building of customer database, regular follow-ups processes and toensure the Deal closure. Interacting with sun manager and partner for latest update on lead generated From November 2010 to March 2010