Rakshitha M G Email & Phone Number

IT professional with 6 months of experience in maintaining ServiceNow and ITIL processes. Experience in all stages of development life cycle: coding, unit testing, defect fixing, deployment, documentation and application maintenance.• Expertise in Implementation of ITSM modules like Incident Management, Problem Management, Change Management, knowledge management and Service Catalog.• Experience working on Integrations (Rest Web services, Scripted Web services).• Experience on implementation of Service Catalog workflows and Flows (using flow designer).• Expertise in creating/modifying Client Scripts, Ul Policies, Business rules, Script Includes, Ul Scripts, UI Macros, Glide Ajax's & other server-side scripting to fulfill the complex business requirements.• Expertise in Data loading, import sets, transform maps & Transform map scripts.• Defining ACLs/Security Rules, SLA, Schedule jobs, Notifications, Inbound email actions.• Having fair knowledge on Reporting & Dashboards.• Client interaction to understand requirement, breaking down of the requirements and sizing.

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  Dayananda Sagar University