•15 years of experience with 13 years of experience in Consulting and Presales with 2.5 years of Domain in the FMCG & Telecom industry.•Experience in SAP CX (Sales, Service, Marketing) & Knowledge in E-commerce. •Engaged with senior client stakeholders on driving the technology agenda, developing a Digital reinvention roadmap, and bringing Innovation by blending together the latest SAP business solutions.•Key role is to document the solution design, architecture, and functional performance capabilities of SAP CX solutions that are to build and integrate.•Developed proofs-of-concept and prototypes to help illustrate approaches to technology and business problems.•Created Business Requirement Document, Functional specifications documents, along with Testing Documents - UT, UAT/FAT, Training Manuals & Configuration documents.•Have worked for customers in Industry in Manufacturing, Logistics, chemicals, Real Estate & FMCG. •Have excellent communication and interpersonal skills, with the ability to articulate a complex solution to the key stakeholders and the ability to prepare well-defined documentation.•Worked on Implementation, Support & Upgrade projects•Have also supported Presales activities from Discovery Call, Demo/POC, RFP/RFQ, Effort Estimation, and SOW to Presentations.•Worked as a Delivery Manager for an SAP Service Cloud FSM implementation project.•Worked with the Marketing team to create Industry snapshots that highlight the trends, pains points, and business value•Conducted Round Table Conferences along with SAP in Mumbai, Pune other Tier 2 cities for SAP CX•Working experience with customers from the US, New Zealand & Australia.•Have traveled to the USA for customer meetings and conferences on CX on B1 Visa.
