Rakshith Shetty Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Solution Architecture and Design:•Design Leadership: Lead the design and architecture of SAP CX solutions, ensuring alignment with client requirements and best practices.•Technical Expertise: Provide deep technical knowledge of SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Marketing Cloud.•Integration: Define integration strategies with other SAP modules and third-party systems.Project Management:•Project Leadership: Lead SAP CX implementation projects from initiation to completion.•Scope and Timeline Management: Define project scope, objectives, deliverables, and timelines.•Risk Management: Identify and mitigate risks throughout the project lifecycle.Client Engagement and Stakeholder Management:•Client Relationship: Serve as a primary point of contact for clients, understanding their business needs and translating them into SAP CX solutions.•Workshops and Presentations: Conduct workshops, presentations, and demos to demonstrate SAP CX capabilities and gather requirements.•Expectation Management: Manage client expectations and ensure high levels of client satisfaction.Team Leadership and Mentoring:•Team Management: Lead and mentor project teams, including functional and technical consultants.•Knowledge Sharing: Foster a culture of knowledge sharing and continuous learning within the team.•Quality Assurance: Review deliverables to ensure high quality and adherence to project standards.Business Process Analysis and Optimization:•Business Insights: Analyze client business processes and recommend SAP CX solutions to optimize operations and enhance efficiencies.•Best Practices: Apply industry best practices and standards to solution design and implementation.Pre-sales Support and Thought Leadership:•Sales Support: Provide pre-sales support, including solution demonstrations, proposal preparation, and client presentations & Thought Leadership

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Bangalore

• Around 5 years of experience in SAP CRM( functional ) & Presales• Involved in 2 implementation. Worked on CR- solution design, implementation & Support.• Support – Incident Management with (HPOV Service Manager).• Configuration and Customization in SAP CRM 7.0 Sales & Marketing.• Experience in Leads / Opportunity / Quotation / Pricing /Order management & Campaign management.• Good knowledge in Base customization & SAP CRM Service.• Experience in ELM, Activity Management, Organizational Model, Business Partners and Products• Monitored Middleware objects with respect to customer & product master data. • Worked on SAP CRM Web UI Customization and Development using Component Workbench, UI Configuration Tool and Application Enhancement Tool (AET).• Exposure on Service Agreements, Contracts & Service Order Management • Exposure to Interaction Center• Worked on Web Client UI, Business role configuration.• Exposure on Data Dictionary, BADI's, OOP’s Concepts.• Working knowledge on ASAP methodology. Gathered business requirement, made functional specifications documents, along with Testing Documents - UT, UAT/FAT, Config documents. • Worked on CRM Analytics on Interactive Reporting & on SAP BI with reports on SAP BO.• Worked on CRM Mobility solutions.• Involved in end user trainings.• Involved in Presales Activities.

Baroda

•Leading a team of 8 to 10 sales executives & 2 Channel partners/ Distributors.•Responsible for the Revenue Growth of Channel Partners •Channel Management: Identifying and network with financially strong and reliable dealers and making it feasible. •Handling distribution and retail channel.•Relationship building.•Managing primary and secondary sales. •People management.•Retail Channel expansion.•Plan to achieve all KRA’S like Gross Add, Primary, New outlet, LSO and SSO.•Products Launch & Distributions.•Products Tracker and Distributions.•Proper Scheme Awareness & communication in channel.•Ensuring the viability of product in the market by making smooth distribution system.•Expansion of distribution network as per company norms.•Educating sub-ordinates for their proper growth and development so that efficacy could be achieved.•Taking care of High Volume Accounts (Key Accounts)•Identify and target new accounts & Striving for channel growth •Operation of trade schemes within the allotted budget•Meet all assign targets on month on month basis.(Quarterly 90% Target Achievement in 4 KPI).Ensure maintain 5 & 3 Days Lapu Balance for Distributers)

Ahmedabad

Grow volume, Revenue and Profitability by developing existing accounts and securing new accounts in an assigned Territory Develop the market by Selecting, Coaching & Training the Territory Team.Distributor Management• Source ,evaluate and Appoint the Distributor • Coach and Track work of distributor team.• Handle distributor Issues, Claim and ROI• Managing of Market Scheming • Manage Stock level of Distributor Driving Volume & Growth in the Territory• Manage Primary Sales • Drive Secondary sales• Driving Cooler Strategy • Discount Management Execution• To ensure proper Merchandising, Visibility and Availability of all PepsiCo Products. • To ensure proper market coverage from the PSR’S and to resolve any kind of trade disputes of the Retailers. • Interacting with Distributors & Retailers regarding product promotion in the market• Product Awareness: To pitch any new product of PepsiCo by proper explanation of the kind of margins that the retailer or the whole seller is going to avail from buying the product.• Managing Customer relations to maximize service satisfaction

Master Of Business Administration (Mba), Marketing & Finance

Activities and Societies: Participated in National Economic Planning on subject - Ease of Doing Business in India Planning & Designing.

Bhm, Production

Education record