Rakshit M. Email and Phone Number
I'm a data science professional with a Master's degree in Business Analytics from The University of Texas at Dallas. Passionate about leveraging data to drive insights and performance, I currently serve as a Business Data Analyst at Matrix Metals Mfg.In my role, I develop dynamic Excel dashboards linked to master files, enhancing real-time visibility and decision-making within our manufacturing unit. I've implemented automation using Power Automate, integrating notifications with Outlook and Teams to reduce redundancy and improve cross-departmental communication. As the Microsoft 365 admin, I manage tools like Excel, Power Automate, Forms, SharePoint, and OneDrive to streamline processes and ensure they align with business requirements. Additionally, I administer our ERP system, Fulcrum Pro, creating live dashboards using APIs in Excel and Power BI.My technical skills include Python, R, SQL, NoSQL, SAS, Stata, Apache Spark, Tableau, and Power BI. Previously at Genpact, I progressed from Associate to Developer to Subject Matter Expert, leading data mining initiatives that boosted customer satisfaction and operational efficiency.I'm dedicated to applying advanced analytics to uncover insights, solve complex problems, and support data-driven decision-making. My goal is to optimize business operations and drive strategic growth through data.
Matrix Metals Mfg
View- Website:
- matrixmminc.com
- Employees:
- 5
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Business Data AnalystMatrix Metals Mfg Sep 2024 - PresentLewisville, Texas, United States1. Managed Microsoft 365 and ERP Systems: Administered Microsoft 365 tools and the Fulcrum Pro ERP system, creating live dashboards using APIs in Excel and Power BI to streamline processes and provide technical support.2. Developed Dynamic Excel Dashboards: Created streamlined Excel dashboards linked to master files, dynamically updating manufacturing schedules to enhance real-time visibility and decision-making.3. Implemented Automation with Power Automate: Designed and integrated notification triggers using Power Automate with Outlook and Teams, reducing task redundancy and improving communication efficiency across departments.4. Aligned Data Solutions with Business Objectives: Collaborated closely with the CEO to ensure data analytics tools and workflows support operational needs and align with overall business strategies.
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Operations Analyst, Process DeveloperGenpact Oct 2021 - Jun 2022Hyderabad, Telangana, India1. Led a pilot project collaborating with 10+ stakeholders, improving performance by an average of 5% monthly using Python & SQL for data analysis, creating actionable insights, and supporting C-suite decision-making.2. Conducted in-depth data mining with Senior Management, resulting in a 10% increase in customer satisfaction (CSAT) score within a quarter, enhancing overall customer experience.3. Mitigated risks by identifying issues with a key driver, developing controls, and improving process turnaround time (TAT) by 66%.4. Achieved a 93% conversion rate for 35+ trained agents and delivered ad-hoc data analysis using SQL and Tableau.5. Reduced average handling time by 40% through a data-driven initiative, utilizing SQL for data extraction & validation.6. Conducted daily agent analysis across 15 KPIs, optimizing team performance and safety metrics.Demonstrated exceptional performance within 16 months, contributing significantly through refreshers, critical process updates, and data analysis assistance, leading to advancement to Process Developer role. -
Operations Analyst, Subject Matter ExpertGenpact Mar 2021 - Jun 2022Hyderabad, Telangana, IndiaReceived the promotion at the earliest possible, which is within the 12-month cycle of joining the role. Addressed multiple teams in helping them grow in different regional markets like NA, GB and IN.Conducted refreshers and worked with C-Suite Executives to help the BQ team grow.
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Technical Support, Process AssociateGenpact Feb 2020 - Mar 2021Hyderabad, Telangana, India1. Maintained a 90% customer satisfaction rate while handling an average of 500 inbound tickets monthly, demonstrating expertise in diverse payment methods including ACH, credit/debit cards, and checks.2. Efficiently managed multi-channel support, handling 10-15 calls, 30-40 chats, and 50-60 emails weekly across various processes such as Google Play NA, GB, and IN.3. Resolved 40 daily inbound billing escalations for the client's application and payments platform, consistently maintaining Average Handle Time (AHT) 2 minutes below the 18-minute SLA over 6 months, achieving an 11% improvement in response time efficiency.4. Excelled in resolving both structured and unstructured issues, adhering to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) with a 98% achievement rate across all communication channels.5. Received 3 spot awards for exceptional performance and was promoted to Subject Matter Expert (SME) within the shortest possible timeframe, showcasing rapid professional growth and expertise.
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Business Analyst InternAmazon Aug 2019 - Nov 2019IndiaAnalyzed consumer analytics to identify root causes, trends, and patterns, assessing business impacts. Conducted A/B testing to draw inferences and conclusions, and developed 8 dashboards and visualizations for senior management.Discovered and analyzed data requirements by monitoring over 50 existing metrics and developing 3 new ones. Collaborated with internal teams to identify opportunities for process and system improvements.
Rakshit M. Education Details
Frequently Asked Questions about Rakshit M.
What company does Rakshit M. work for?
Rakshit M. works for Matrix Metals Mfg
What is Rakshit M.'s role at the current company?
Rakshit M.'s current role is Data Analyst & Process Improvement Specialist | Machine Learning & NLP Enthusiast | ETL & Analytics Expert | Python, SQL, R | Tableau & Excel Proficient.
What schools did Rakshit M. attend?
Rakshit M. attended The University Of Texas At Dallas, The University Of Texas At Dallas, Gitam Deemed University.
Who are Rakshit M.'s colleagues?
Rakshit M.'s colleagues are Scott Kim, Glen Cox, Cheryl G, Ezharul Haque.
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Rakshit D M
Ireland -
Rakshit M. Gholap
Mumbai Metropolitan Region
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