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Rakshit Shetty is listed as Senior Business Consultant at EY | Vendor Management | Project Management | Service Delivery Management | Change & Major Incident Management | Service Desk, Customer Support & Customer Success | PMP & ITIL V3 certified at EY, a company with 296502 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Rakshit Shetty.
Rakshit Shetty previously worked as Senior Business Consultant at Ey and Deputy Manager - Operations and Project Management Office (PMO) at Concentrix.
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As a Senior Business Consultant at EY, I leverage my 11+ years of IT service management experience and credentials to deliver high-quality vendor operations and service delivery solutions. I have successfully completed multiple projects involving strategic onboarding, performance monitoring, contract negotiation, and incident resolution for key suppliers across various domains and regions.My expertise in ITIL principles, ServiceNow platform, and vendor relationship management enables me to foster operational excellence and customer satisfaction. I am adept at managing complex and critical incidents, coordinating resources, and communicating effectively with stakeholders at all levels. I am passionate about continuous improvement, innovation, and collaboration, and I strive to achieve exceptional results for our clients.Please feel free to reach out at rakshit.shetty190@gmail.com
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Bengaluru, Karnataka, India
Vendor Management, Supplier Relationship Management, Vendor Operations, SLA Management, Supplier governance, Stakeholder Management, Project Management, Procurement support, Contract Negotiation> Developed a service level agreement insights tool for Health & Insurance suppliers, empowering our team to meticulously track service performance across a vast.
Bengaluru, Karnataka, India
Incident Management, Service Desk / Contact Center Operations, PMO support, Project Management> Supervised and meticulously tracked the backlog of help desk tickets and service technician tasks utilizing the ServiceNow platform. Streamlined the help desk backlog from over 1000 to a manageable range of 200-300 tickets through strategic ticket dispatching.
Mumbai, Maharashtra, India
Major Incident Management, Problem and Change Management, ServiceNow reporting> Provided IT Service Management Support (Incident, Change & Problem) for multiple small sector clients based out of Europe> Implemented automation for generating monthly status reports on ServiceNow, effectively consolidating overdue change requests, incidents, and problem.
Bengaluru, Karnataka, India
Service Desk / Contact Center Operations, Incident and Problem Management, People Management, Knowledge Management, Customer Satisfaction, Escalation Management> Help desk delivery and Service Management operations (Incident, Problem, Knowledge, Configuration) support for our Global Client> Transitioned and established a 50 FTE technology service desk from.
Bengaluru, Karnataka, India
Knowledge Management, Major Incident Management, People Management, New Hire Training> Excelled in providing user training and support, ensuring users were equipped with the necessary skills to optimize system usage and minimizing disruptions in daily operations.> Collaborated with various Service Management stakeholders to identify, prioritize, and.
Bengaluru, Karnataka, India
Incident and Change Management, Customer Satisfaction, Contract commercials managementAs an Incident Co-Ordinator: Initiated and handled bridge calls, engaged stakeholders, managed escalations and sent out initial, update, parked and restore incident notifications within SLA time limits. Minimized downtime and ensured rapid resolution for P1, P2, and P3.
Other employees you can reach at ey.com. View company contacts for 296502 employees →
Jenifer Kim Balanoyos
Colleague at Ey
Parañaque, National Capital Region, Philippines, Philippines
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Samuel Penn Sy
Colleague at Ey
Metro Manila, National Capital Region, Philippines, Philippines
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DK
Doyeon Kim
Colleague at Ey
Seoul, Seoul, South Korea, Korea, Republic Of
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JC
Ji-Hyun Christine Wellmann
Colleague at Ey
Frankfurt, Hesse, Germany, Germany
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IB
Ismaele Bassani
Colleague at Ey
Gallarate, Lombardy, Italy, Italy
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SM
Sehjha Mahajan
Colleague at Ey
Bengaluru, Karnataka, India, India
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SR
Suvankar Roy Fca
Colleague at Ey
Bangladesh, Bangladesh
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YC
Yudi Carolina Salguero Pinto
Colleague at Ey
Bogota, D.C., Capital District, Colombia, Colombia
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ED
Esra Demirci
Colleague at Ey
Istanbul, Türkiye, Turkey
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KK
Karthickeyan Kamalakannan
Colleague at Ey
Tamil Nadu, India, India
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Quick answers generated from the profile data available on this page.
Rakshit Shetty works for EY.
Rakshit Shetty is listed as Senior Business Consultant at EY | Vendor Management | Project Management | Service Delivery Management | Change & Major Incident Management | Service Desk, Customer Support & Customer Success | PMP & ITIL V3 certified at EY.
Rakshit Shetty is based in Bengaluru, Karnataka, India while working with EY.
Rakshit Shetty has worked for Ey, Concentrix, Capgemini, and Ibm.
Rakshit Shetty's colleagues at EY include Jenifer Kim Balanoyos, Samuel Penn Sy, Doyeon Kim, Ji-Hyun Christine Wellmann, and Ismaele Bassani.
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