Experienced profession with history of working in the software testing area. I have experience in software testing End to End activities involving Requirement Analysis, Test Estimation, Creating Test Strategy, Test Plan, Creating Test scenarios, Executing the tests, Managing Team members, Status Reporting, Defect Tracking and Defect Triage. Skilled in Functional Testing, Mobile Testing, Web Testing, ETL Testing and Telephony Testing. Well versed with the SDLC of project and have worked in Waterfall and Agile model. Have good knowledge of business process of Utility Industry. Knowledge in SAP CRM and Salesforce CRM.Experience of working in multiple SAP ISU domain like Billing, DM FICA, Market Transactions. Worked in SAP ERP SD and FICO, BI/BW and BO reports. Performed data migration using SAP EMIGALL workbench, LSMW, ETL tool Pentaho and PL/SQL procedures.Expertise in Salesforce Sales and Service modules, Data Export and Import using Data Wizard, Sound Knowledge of SOQL queries.Well versed with Salesforce Campaign Management, Event Management, Lead Management, Account Management, Case Management, Opportunity, Quote, Contract, Forecasting and Call Centre.Expertise in Smoke Testing, User Acceptance Testing(UAT), System Integration Testing(SIT), Regression Testing, Pre-Prod Acceptance Testing(PAT), Ad-hoc testing, Cross-Browser Testing.Expert in using tracking tools like HP ALM, Microsoft ADO, JIRA and service now. Experienced in Microsoft office tools like Excel, Power Point, Word and Microsoft Project